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    Order cancelled by Dell after portions already shipped?

    Discussion in 'Dell' started by BestUserNameEver, Dec 12, 2008.

  1. BestUserNameEver

    BestUserNameEver Notebook Consultant

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    I ordered a Studio 17 a few weeks ago and added an Inspiron 9 for $99. Since then, I've received the Inspiron 9, but the Studio 17 was delayed twice, and Dell canceled the order.

    Before I placed the order, Dell said something to the effect of "any returns must include both systems to be eligible for refund" (I don't remember the exact wording and can't seem to find it again). But I didn't return the Studio, Dell canceled it. I've been charged for the Inspiron 9, but not the Studio 17, and since the Studio 17 isn't coming anymore...what happens with my Inspiron 9? Is Dell going to compel me in some way to return it, or reimburse them for the discount? Or do I get to keep it?
     
    BestUserNameEver, Dec 12, 2008
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  2. whizzo

    whizzo Notebook Prophet

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    well how much money have you gotten back from Dell so far?
     
    whizzo, Dec 12, 2008
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  3. BestUserNameEver

    BestUserNameEver Notebook Consultant

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    $0.00

    They've only charged me for what they've actually shipped.
     
    BestUserNameEver, Dec 12, 2008
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  4. blackfridaywaslame

    blackfridaywaslame Notebook Guru

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    Boy what i would give for dell to cancel my order...

    In my opinion, the right thing for Dell to do for their error in canceling your order is to have you reimburse the discounted cost. What they will probably do is charge you the full price of that item
     
    blackfridaywaslame, Dec 12, 2008
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