The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Order not showing in my account

    Discussion in 'Dell' started by Andy_123, Jul 7, 2007.

  1. Andy_123

    Andy_123 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Placed order for 1520 this morning using my student discount.
    Never got confirmation email nor order showing in my account.
    Looked at my CC online - looks like charge is pending.
    Called Dell - they said takes 24 business hours to update account, wait until Monday-Tuesday.

    Any ideas? How long it takes to see the order?
     
    Andy_123, Jul 7, 2007
    #1
  2. ckthepilot

    ckthepilot Notebook Deity

    Reputations:
    220
    Messages:
    1,044
    Likes Received:
    0
    Trophy Points:
    55
    just wait it out...
     
    ckthepilot, Jul 7, 2007
    #2
  3. goose

    goose Notebook Consultant

    Reputations:
    0
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    30
    I agree, wait it out.
     
    goose, Jul 7, 2007
    #3
  4. ChaosKye

    ChaosKye Notebook Consultant

    Reputations:
    5
    Messages:
    222
    Likes Received:
    0
    Trophy Points:
    30
    When you order through Dell University, they don't display your order under your account for some reason. (I think... I'm saying this because I ordered the same way you did, and it never showed up under my account, but I did get a conformation email.) When you do receive your conformation email, you have to use the link in there to check your order status, or call and use your order number.
     
    ChaosKye, Jul 7, 2007
    #4
  5. Andy_123

    Andy_123 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    I see what happening. Will be patiently waiting for email... Too bad they are not giving order number upfront at least...
     
    Andy_123, Jul 7, 2007
    #5
  6. blahdude84

    blahdude84 Notebook Deity

    Reputations:
    35
    Messages:
    1,641
    Likes Received:
    0
    Trophy Points:
    55
    You have to email or call to have this added onto your account manually. You can't even do it yourself cause it won't let you for some reason.
     
    blahdude84, Jul 7, 2007
    #6
  7. minj

    minj Notebook Consultant

    Reputations:
    1
    Messages:
    178
    Likes Received:
    0
    Trophy Points:
    30
    I placed my order over 13 hours ago and still ahve not received any type of confirmation either. I ordered through the home & home office because I was able to get my computer for a lot cheaper this way than through delluniversity.
     
    minj, Jul 7, 2007
    #7
  8. elemenopee

    elemenopee Notebook Consultant

    Reputations:
    3
    Messages:
    216
    Likes Received:
    0
    Trophy Points:
    30
    I can confirm this. I went through the same thing. But its fixed now. Only took 4 dell chat sessions and a few back and forth emails... sheesh. They were all so nice though, so i didn't get upset.
     
    elemenopee, Jul 8, 2007
    #8
  9. blahdude84

    blahdude84 Notebook Deity

    Reputations:
    35
    Messages:
    1,641
    Likes Received:
    0
    Trophy Points:
    55
    I did the chat/email thing, but it was soooooooooo much easier to call. Email takes FOREVER ... and whenever I chatted with a rep, they redirected me somewhere else (usually by phone or email) :)
     
    blahdude84, Jul 8, 2007
    #9
  10. Andy_123

    Andy_123 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    After looking over the Dell site I found order and new customer number assigned to it.
    I can see options I ordered but I can't access any billing info to check to make sure price is correct.
     
    Andy_123, Jul 8, 2007
    #10
  11. shlurpee

    shlurpee Notebook Consultant

    Reputations:
    2
    Messages:
    143
    Likes Received:
    0
    Trophy Points:
    30
    Yeah budy...my sweetie pie is 'in production' :) . My laptop order just finally updated too.
     
    shlurpee, Jul 8, 2007
    #11
  12. FIM

    FIM Notebook Consultant

    Reputations:
    0
    Messages:
    163
    Likes Received:
    0
    Trophy Points:
    30
    I also used the delluniversity discount and got a conformation email but it wont show under my account not even if i check for lost orders.
     
    FIM, Jul 8, 2007
    #12