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    Order over Phone or Internet?

    Discussion in 'Dell' started by AnotherJK, Jun 8, 2008.

  1. AnotherJK

    AnotherJK Notebook Enthusiast

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    When ordering a Dell computer, is it better to place an order over the phone or the internet? Does it matter? If so, what are the advantages of either?

    Thanks!
     
    AnotherJK, Jun 8, 2008
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  2. DFI Fan

    DFI Fan Notebook Evangelist

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    I have never ordered a Dell over the phone. I have purchased probably between 5-10 Dell computers, and it has always been online. I just liked that I can configure it myself instead of talking with some guy and worrying about him selecting the wrong option.
     
    DFI Fan, Jun 8, 2008
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  3. FearTheTerp

    FearTheTerp Notebook Consultant

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    Can't you ask for some more discounts if you talk to a rep? Thats the word on the street. As far as I know, they use the same website we use to order from my recent interactions with the sales reps.
     
    FearTheTerp, Jun 8, 2008
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  4. Jlbrightbill

    Jlbrightbill Notebook Deity

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    Ummm no, you get better deals over the internet. Dell phone sales and internet sales are two completely separate divisions.
     
    Jlbrightbill, Jun 8, 2008
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  5. chelet

    chelet Notebook Deity

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    Use the Internet to configure a laptop, put it in your shopping basket and apply any relevant coupons you can find on the Internet.
    http://www.notebookreview.com/dellCoupon.asp
    Then phone up Dell and ask a few questions about the laptop. If you sound uncertain, they'll sometimes give you an additional discount to tempt you.
     
    chelet, Jun 8, 2008
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  6. InlawBiker

    InlawBiker Notebook Evangelist

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    I have spoken with a Dell rep and they are allowed to give discounts live on the phone. It may or may not be better than whatever coupon you have online. Either way it doesn't hurt to talk to them right?
     
    InlawBiker, Jun 8, 2008
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  7. Rhodan

    Rhodan NBR Expert of Nothing

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    After having placed an order over the phone I would never do it again. For me it was nothing but trouble with orders being cancelled for no reasons and nevr being able to reach the original sales rep.
     
    Rhodan, Jun 8, 2008
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  8. AnotherJK

    AnotherJK Notebook Enthusiast

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    Wow! Thanks everyone for the fast replies!

    I will probably configure online, then call and see what I can get :)
     
    AnotherJK, Jun 8, 2008
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  9. sh1v

    sh1v Notebook Consultant

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    I always order over the phone. Sometimes the Reps give you small discounts or free next day shipping if you ask for it.

    Just configure online and then talk to the rep.
     
    sh1v, Jun 8, 2008
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  10. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    talk to a few reps, and ask them to email you whatever deal you get(give them different email accounts)
     
    paper_wastage, Jun 8, 2008
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  11. Cin'

    Cin' Anathema

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    I configured on my own online several times, and spoke to a few reps ~ receiving a few quotations.

    I ended up ordering on the phone via Dell EPP because I got the *best bang for my buck* per se. ;) :D :cool:

    Ultimately, the choice is yours..how you want to order your new notebook!

    Good luck to you!!! And congrat's on your *future new purchase* ;) :D :cool:
     
    Cin', Jun 8, 2008
    #11