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    Order status for cancellations?

    Discussion in 'Dell' started by quiksilv3r, Mar 3, 2009.

  1. quiksilv3r

    quiksilv3r Notebook Enthusiast

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    I ordered a brand spankin' new xps studio 16 the other day
    but i realized that i had put my name instead of another family member's
    name for the billing/delivery info (needed for tax claim or something)
    and so i called them to see if i could switch the names but they wouldn't allow for it.

    so then i told them i wanted to cancel the order, and i believe the rep said that he had done it but when i went to go check my order status a few hours later it still said my system was in production...

    im wondering....did i get lied to? or does it usually take a bit of time for the cancellation to kick in? :confused:
     
    quiksilv3r, Mar 3, 2009
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  2. Cin'

    Cin' Anathema

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    If you did this the other day, I would have assumed you would see it showing *cancelled* on your online account.

    Check in the morning, and if it doesnt show cancelled. Give Dell a holler, and ask them to send you by email a case number with confirmation, it was indeed cancelled.

    Keep us posted!


    Cin ;) :)
     
    Cin', Mar 4, 2009
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  3. quiksilv3r

    quiksilv3r Notebook Enthusiast

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    just checked my status and for me it still says its in production
    but i sent an email to a rep last night and got a reply this morning
    and it says that HE sees it as cancelled

    weeeeeeeeird
    btw thanks cin for ur response =)
     
    quiksilv3r, Mar 4, 2009
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  4. quiksilv3r

    quiksilv3r Notebook Enthusiast

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    k i guess its cancelled for sure now as i get this
     
    quiksilv3r, Mar 4, 2009
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