Ordered 1735 Studio and getting M1730 replacement free

I just purchased a Studio 1735 laptop and it had a fan rattle issue within 1 week of getting it. They sent a rude tech out to fix it, he damaged the case of my laptop when he pryed it open, but he also forgot to hook up the internal speakers when he put it back together. Being on the phone for hours a day for several days, Dell tried to send me a replacement machine, but it wasn't avaiable. They tried the 1737 three times as well as a upgraded machine, and could not get the order to go through. So finally they surprised me and upgraded me to a XPS M1730 nicely loaded. BIG laptop, but I am happy with it. I hate Dell though due to their customer service (not returning calls or emails back and you literally have to threaten them to get them to call you). My backpack I purchased from Dell for my Studio does not fit my XPS and I talked to the guy finally after 3 attempts of getting in touch with him to get me a replacement bag that works so I can send this one back. As of today, 3 days later he hasn't return my call or updated me on status. He told me he would call me back on Monday a little bit later letting me know what he can do.

Sadly, this might be my last Dell due to these issues.


Here is my original order, and what I got as a replacement below:

Ordered system and received but was damaged by tech:

1 223-9886 Studio 1735, Intel Core 2 Duo T9300, 2.5GHz, 800Mhz, 6M
L2 Cache $1508.26
1 313-6285 Midnight Blue $0.00
1 311-8660 4GB, DDR2, 2 Dimm $0.00
1 330-0560 Back-lit Keyboard $0.00
1 320-6898 Hi Resolution, glossy widescreen 17.0 inch WLED display (1440x900) $0.00
1 341-6739 ATI MOBILITY RADEON HD 3650 $0.00
1 341-6742 250G 5400RPM SATA Hard Drive $0.00
1 420-8585 Microsoft Windows Vista SP1 Ultimate 32-bit Edition English $0.00
1 330-0555 DELL RESOURCE DVD,BACK-UP INSP1735 $0.00
1 420-5769 Internet Search and Portal $0.00
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
1 420-8223 Dell Video Chat $0.00
1 420-9100 Dell Dock Consumer $0.00
1 420-6436 Vista, PC-Restore, Dim/Insp $0.00
1 420-7622 DELL SUPPORT CENTER 2.0 $0.00
1 420-9128 Best Of Web Consumer $0.00
1 420-9106 eBay Web Access Icon $0.00
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 313-6256 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) $0.00
1 420-8183 Roxio Creator DE 10 $0.00
1 330-0496 MEDIA DIRECT 4.0 For DVD RW $0.00
1 313-6727 Integrated Sound Blaster Audigy Advanced HD Software Edition $0.00
1 430-2931 Dell Wireless 1510 802.11n Half Mini Card $0.00
1 320-6653 Integrated 2.0M Pixel Webcam $0.00
1 461-8389 No Virus Protection Requested $0.00
1 312-0708 85 WHr 9-cell Lithium Ion Primary Battery $0.00
1 412-0148 No ISP requested $0.00
1 412-1397 No Productivity Software requested $0.00
1 950-3339 3 Year Limited Warranty $0.00
1 988-5112 Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, 2 Year Extended $0.00
1 988-8860 Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, Initial Year $0.00
1 990-8047 Dell Hardware Warranty PlusOnsite Service, Initial Year $0.00
1 990-8048 Dell Hardware Warranty PlusOnsite Service, Extended Year(s) $0.00
1 412-0359 Soft Contracts - Qualxserve $0.00
1 950-5442 Warranty Support,2 Year Extended $0.00
1 960-2780 Warranty Support,Initial Year $0.00
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online $0.00
1 988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS $0.00
1 420-9518 DATASAFE ONLINE 1.1 2GB FOR DIM/INS/XPS $0.00
1 430-2933 Dell Wireless 370 Bluetooth Module (2.0) $20
1 430-2315 Dell Bluetooth Travel mouse $25
1 313-5022 Bluetooth Headphone $79
1 313-6279 Integrated Finger Print Reader $25
1 420-8312 Finger Print Software $0.00
1 320-6910 Hi-Res. TL widescreen 17.0 inch WLED display (1440x900) w/ 2.0M Pixel Camera $0.00
1 420-8310 Creative Camera SW $0.00
1 310-8628 You have chosen a Windows Vista Premium System $0.00
1 330-0254 Intel Core 2 Duo Label $0.00


Replacement system from Dell:

1 223-6308 XPS M1730, Intel Core 2 Duo T9300(2.5GHz, 800Mhz, 6M L2 Cache) $1835
1 310-0173 Airborne Documentation, System Exchanges,Factory Install $0.00
1 310-9348 Intel Centrino Core Duo Processor $0.00
1 310-9516 You have chosen a Vista Premium System $0.00
1 310-9519 Multi-Media Cables for Inspiron Systems $20
1 310-9524 PERSONALIZATION SHIELD, LCD COLOR WING OPTION,BLUE $0.00
1 311-7447 4GB, DDR2, 667MHz 2 Dimm for XPS M1730 $100
1 312-0603 85 WHr 9-cell Lithium Ion Primary Battery, for XPS M1730 $0.00
1 313-5014 Integrated Sound Blaster Audigy $25
1 313-5591 8X DVD+/-RW Drive $0.00
1 320-5788 17 UltraSharp TrueLife Wide screen WUXGA for XPS M1730 $0.00
1 320-5789 Logitech Gaming LCD $0.00
1 320-6249 256MB NVIDIA GeForce 8700M GT $0.00
1 341-6816 250G 7200RPM SATA Hard Drive $0.00
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 412-0148 No ISP requested $0.00
1 412-0359 Soft Contracts - Qualxserve $0.00
1 412-0946 Dell Travel ExpressCard Remote Control, IR $0.00
1 412-1397 No Productivity Software requested $0.00
1 420-5769 Internet Search and Portal $0.00
1 420-6436 Vista, PC-Restore, Dim/Insp $0.00
1 420-7401 DELL RESOURCE DVD,BACK-UP,XPS M1730 $0.00
1 420-8143 Media Direct 3.5 $0.00
1 420-8183 Roxio Creator DE 10 $0.00
1 420-8585 Microsoft Windows Vista SP1 Ultimate 32-bit Edition English $150
1 420-8655 LoJack Theft Recovery Softwarefor Laptops, 1 Year $0.00
1 420-9100 Dell Dock Consumer $0.00
1 420-9327 DATASAFE ONLINE 1.1 30GB FOR DIM/INS/XPS $0.00
1 430-2582 Intel 4965 WLAN (802.11a/g/n) Mini Card $35
1 430-2655 Dell Wirless 355 Bluetooth Module (2.0+EDR) $20
1 461-8389 No Virus Protection Requested $0.00
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
1 467-6587 THANK YOU YOUR MEMBER DISCOUNT HAS BEEN APPLIED $0.00
1 467-7316 Dell Remote Access Basic Email $0.00