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    Out of warranty repair / replacement?

    Discussion in 'Dell' started by Kabbage, Oct 4, 2010.

  1. Kabbage

    Kabbage Newbie

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    I've got a Dell Inspiron 1420, one of the models that has those faulty nVIDIA chips in it. Whenever I turn my system on, I get no display whatsoever on my screen. I've had numerous problems with this system in the 2 years that I've had it. Unfortunately, since this whole 'extended' warranty business for the faulty chip expired 2 months ago, they won't allow me to contact tech support. I don't get how they can install a part they know is faulty and then refuse to solve the problem. Is there any way I can contact them about this?
     
    Kabbage, Oct 4, 2010
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  2. woofer00

    woofer00 Wanderer

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    They did offer help - they extended the warranty. Once that's gone, it's gone.
     
    woofer00, Oct 7, 2010
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  3. Sidders

    Sidders Newbie

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    I have an M1330 which is out of warranty and the GPU just died. Called Dell and they agreed to supply a new MB free of charge. I do however have to pay 130 GBP service call charge for the tech to come out and fit it.
     
    Sidders, Oct 12, 2010
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  4. lorax1284

    lorax1284 Notebook Guru

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    Perhaps this thread is obsolete, but I just had a pretty darn good experience with Dell (Canada) out of warranty repair.

    XMS M1730, wouldn't post. It's too good a machine to just "not use" or "throw out", so I called Dell just curious as to what my options are... and they said that for $500 plus tax, they'll fix ANYTHING EXCEPT THE LCD.

    Now, you know that the M1730 that won't post could have a CPU problem (Core 2 Extreme X7900) or video card (Dual M8800 GTX) or the motherboard (a right holy hell replacing yourself) etc. etc.... so I sent it back and it turns out it was some of the fans that, if the BIOS can't tell they're functioning, won't let the machine start.

    Fine... but they replaced ALL the fans, and in so doing had to replace the video card! That would have been a lot of hassle and a lot more money to do on my own with aftermarket parts.

    So, the moral of this story is... it appears that Dell is doing SOMETHING to support out of warranty M1730s... $500 for a machine with a 2.8 GHz overclockable C2X CPU and SLI 9800s isn't a bad price: they pay for round-trip shipping and sent out a shipping box for me to pack it in.

    All in all, I'm very pleased that my trusty M1730 is back in great working order. I just saved $1500 on a new computer with similar specs ('cept for faster Sandy Bridge platform, but video card and screen would have been the same-ish)
     
    lorax1284, Jun 16, 2011
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