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This is a email I sent about my awful support I received from Dell what will my outcome probably be?
I am simply sending a email about the utterly awful customer support I have received from Dell. So I am going to provide the whole story so maybe this will not happen to the next person that goes with Dell for their computer choice. My laptop started having screen problems a few weeks after I got it with Discoloration. This went on and on for months after until the pixels started missing it started out with two then soon lead to three. Then they still would not repair the LCD I was told. "You must have at least six or more pixels then we will be able to repair." My thought was if you are paying over $1,000 dollars for a computer and still have warranty it should be repaired. Finally I convinced Dell that my computer needed to be repaired. When my computer arrived the screen had been cracked, when I had it it was still in working condition but the discoloration was completely awful. So I spent a total of four days on the phone trying to resolve the problem about the cracked screen, about how my product was still under warranty and was being payed for. During those days I had been transferred to every department trying to simply tell them that I was still paying for the computer and that the Financial Department said that it should be free of charge and they said they would take care of it. I was disconnected three times and never a call back. Not only was this experience bad but I was yelled at by a tech support agent. Awful behavior to a customer. I thought to myself does Dell condone this behavior? I highly doubt. So I called back the next day to report what had happened to a Dell Tech manager, he took care of it. Afterward, I still continued to get transferred and transferred an finally decided I will pay for the Anti - Glare screen and put a end to it all. That took about fifteen minutes. Then I contacted the manger once again and he told me he would take care what had all happened, and would make sure that all of my problems were taken care of. I was told he would he would let the "higher end" take care of everything and I would receive a call back. I received one call back, but I was unavailable at the time. Then I returned the call and the voice mail was full. So I called tech support and they said they would make sure that I would received a callback the next day if not sooner. Well that was two weeks ago. I am refusing to call Dell back because I lack of support for customers. I want a call from someone making sure all of my issues are taken care of, and all of the support issues are taken care of so this will not happen to someone. At the moment I plan on not shopping with Dell again unless something is done. I honestly want a refund for the laptop or a rebate for the screen.-Thanks and Happy Holidays
Outcome?
Discussion in 'Dell' started by saxdood, Dec 23, 2008.
