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    Outlet warranty issue

    Discussion in 'Dell' started by foxbat87, Jun 26, 2011.

  1. foxbat87

    foxbat87 Notebook Enthusiast

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    I purchased a M4500 through Dell Outlet. When I bought it, the configuration included "3 yr basic ltd warranty and NBD on site service". However, when I decided to check my service tag's warranty status what I saw was:
    "Next Business Day Support QLX 6/22/2011 6/22/2012 363 [days left]"
    I chatted online with their service rep and he said he would basically forward my question to somebody in charge. I haven't heard back from them for a few days so far.
    Has anyone else had this issue?
     
    foxbat87, Jun 26, 2011
    #1
  2. ray4jc

    ray4jc Notebook Evangelist

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    Sometimes you have to get Dell to update the service tag because I have seen outlet machines pick up the previous owners warranty information before.

    My 3yr outlet warranty looks like this

    [​IMG]
     
    ray4jc, Jun 26, 2011
    #2
  3. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    When you buy Outlet items, they come with the standard 1 year warranty and they "add" the 2 year warranty to give you the 3 year warranty. I've seen it take weeks for Dell to update the warranty to the 3 years or whatever additional warranty you purchased.
     
    Tsunade_Hime, Jun 26, 2011
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  4. foxbat87

    foxbat87 Notebook Enthusiast

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    Just heard back from them, they updated my warranty :)
     
    foxbat87, Jun 28, 2011
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  5. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    I would still check on support.dell.com and punch in your service tag and double check on the warranty information.
     
    Tsunade_Hime, Jun 29, 2011
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  6. foxbat87

    foxbat87 Notebook Enthusiast

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    Yep, it's all updated there.
     
    foxbat87, Jul 2, 2011
    #6