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    Outsource Support only for home customers?

    Discussion in 'Dell' started by howardpm, Jun 5, 2006.

  1. howardpm

    howardpm Notebook Evangelist

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    So I call to check on extending my warranty and some how I get transfered to Dell Business from a clueless rep and its a nice english speaking lady, but she tells me she needs to transfer me to the home department. Well next thing I know I'm talking to a guy who says his name is Kevin, but there is no way in .... his name is Kevin and I can't understand a word hes saying. Its nice how business customers get better support.
     
    howardpm, Jun 5, 2006
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  2. drumfu

    drumfu super modfu

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    yeah, well i guess you get what you pay for.

    however, i'm a home customer and when i had to get a replacement for my first notebook due to 1 dead pixel + 1 stuck pixel, i spoke to a person whose first language was english.
     
    drumfu, Jun 5, 2006
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  3. Amber

    Amber Notebook Prophet NBR Reviewer

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    All of the techs that I have talked to have been outsourced. Sometimes you are lucky and get one home base, but for home customers this is a rare event.

    Dell has customer service centers set up all over the USA for business users, but for whatever reason, home users are still outsourced.
     
    Amber, Jun 5, 2006
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  4. Unreal

    Unreal Notebook Deity NBR Reviewer

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    Dell should at least offer better customer service for Home & Office users. Next to the base warranty they should have "Indian tech support included in price" just so everyone knows what they are getting into in case of a computer issue.
     
    Unreal, Jun 5, 2006
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