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    Passed my ESD yesterday and called....Dell Canada Compensation?

    Discussion in 'Dell' started by Tugzy, Sep 4, 2007.

  1. Tugzy

    Tugzy Notebook Enthusiast

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    See my last post on the specs



    So my ESD was yesterday. I called in (waited on hold for 20min) and asked the status of the order. They said it will be shipped out later in the week. When i check my online order status it still says Sept 3 shipping... but its in the production stage now (Been in production for 4 weeks)....

    I should ask for compensation....What is stopping me from canceling my order and buying a machine from BB or FS?...nothing..

    Anyone had any luck with some compensation from Dell Canada?
     
    Tugzy, Sep 4, 2007
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  2. Bram

    Bram Newbie

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    dont think dell is too easy with compensation, your best option is probably going mental on em over the phone and make them give you free stuff!
     
    Bram, Sep 4, 2007
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  3. Tugzy

    Tugzy Notebook Enthusiast

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    You dealt with Dell Canada?
     
    Tugzy, Sep 4, 2007
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  4. Bram

    Bram Newbie

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    actually no, but if you compare your question to a lot of material and information on this forum about dell i give you little chance of them being that lenient :eek:
     
    Bram, Sep 4, 2007
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  5. Tugzy

    Tugzy Notebook Enthusiast

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    Dell can suk my left nut....
     
    Tugzy, Sep 4, 2007
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  6. Irish James

    Irish James Notebook Consultant

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    haha, i heard a lot of stories about Dell Compensations (none from Dell Canada). If you just show em whos boss they might throw in some free ****.
     
    Irish James, Sep 4, 2007
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  7. Waeggles

    Waeggles Notebook Consultant

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    It is possible to get compensation for delays. I got a 100 dollar coupon because two systems I had ordered were delayed. I basically just said I was fed up with waiting and asked them to compensate me...
     
    Waeggles, Sep 4, 2007
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  8. Les

    Les Not associated with NotebookReview in any way

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    My dealings are solely with Dell Canada. They have been good, too good according to Dell.

    Call CSRs during business hours and speak to the closest.

    I would contact them and bring to their attention this has been a long process and ask how they can help...

    Suggest that as they went over their own timeline a throwback of a couple hundred may be in order...
     
    Les, Sep 4, 2007
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  9. blahboy

    blahboy Notebook Consultant

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    from canada here too. i easily got compensation (only delayed for one week) after i called. dont bother chatting to them online just talk to them and say delaying it so much is just too far and you want compensation. that's what i did and the lady easily accepted and offered more warranty.
     
    blahboy, Sep 4, 2007
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  10. Tugzy

    Tugzy Notebook Enthusiast

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    So i got $100CAD credit.... no system upgrades
    My order date was 08-02
    My first Estimated delivery date was 09-03
    So now they say parts will not arrive until 09-17...WTF!??

    Should I still wait??... Total price for my system with credit comes to $1050CAD
    Inspiron 1420 Yellow
    Intel T7100
    WXGA+ high gloss
    2gig DDR
    128MB NVIDIA® GeForce™ Go 8400M GS
    120Gb 5400rpm hd
    Vista™ Home Premium Edition
    Integrated Camera
    IntelJ3945 802.11a/g
    8X CD/DVD Burner (DVD+/-RW)
    IR Remote

    Still a good deal or should I cancel and go to Bestbuy or Futureshop??
     
    Tugzy, Sep 5, 2007
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