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    Password problem

    Discussion in 'Dell' started by phn_uk, Dec 1, 2008.

  1. phn_uk

    phn_uk Notebook Enthusiast

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    Hi everyone,
    I have encountered a problem on Dell Latitude D830. It has fingerprint feature and when it boots it asks for a password, i don't know it is because of fingerprint or something else.
    Does anyone know about this problem and waht should I do?

    Beside i'm looking for a Bios chip on the mainboard of notebook. What kind of chip is it?
     
    phn_uk, Dec 1, 2008
    #1
  2. gerryf19

    gerryf19 I am the walrus

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    You can use your fingerprint or you can use the password.

    Once you logon with a password to change the fingerprint if you are the owner/administrator of the laptop.
     
    gerryf19, Dec 1, 2008
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  3. Alex

    Alex Super Moderator

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    I’m sorry we can’t help with password cracks or hacking
    It’s forbidden on the forum :(


    Alex
     
    Alex, Dec 1, 2008
    #3
  4. phn_uk

    phn_uk Notebook Enthusiast

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    no it's not mine. customer has forgotten the password and want to remove it.
     
    phn_uk, Dec 1, 2008
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  5. gerryf19

    gerryf19 I am the walrus

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    Then have the customer use his finger to log in, then remove/change the password
     
    gerryf19, Dec 1, 2008
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  6. phn_uk

    phn_uk Notebook Enthusiast

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    i don't exactly is it fingerprint or something esle because we tried it but didn't help
     
    phn_uk, Dec 1, 2008
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  7. flipfire

    flipfire Moderately Boss

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    The customer will need to call up Dell Support to verify ownership of the notebook. Im afraid NBR cannot help you bypass any security measure.

    Thread closed.
     
    flipfire, Dec 1, 2008
    #7