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    Payment still hasn't gone through :(

    Discussion in 'Dell' started by purplegreendave, Aug 17, 2008.

  1. purplegreendave

    purplegreendave Has a notebook.

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    Is this normal?
    We ordered two lappies on thursday evening, no confirmation email yet :(
     
    purplegreendave, Aug 17, 2008
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  2. NAS Ghost

    NAS Ghost Notebook Deity

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    Credit card purchases take several days for processing, and if you ordered thursday night, then friday alone wont be long enough to process your order.
     
    NAS Ghost, Aug 17, 2008
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  3. lotta221211

    lotta221211 Notebook Evangelist

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    It took mine less than an hour.
     
    lotta221211, Aug 17, 2008
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  4. unprecedent3d

    unprecedent3d Notebook Consultant

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    I ordered mine last Thursday night, or more accurately Friday morning, around 1am. And I got a confirmation call the same morning at 11am.
     
    unprecedent3d, Aug 17, 2008
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  5. Cin'

    Cin' Anathema

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    If you haven't had a *pre-auth*, or it hasn't been completed..contact Dell tomorrow morning, and ask what the status is. Then, be sure to request e-mail confirmation (case #), etc. ;)

    Good luck!

    Cin ;) :)
     
    Cin', Aug 17, 2008
    #5
  6. purplegreendave

    purplegreendave Has a notebook.

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    Ok, I'm guessing this doesn't count as part of the "Up to ten business days," so this could end up arriving after Uni starts :(
    On a lighter note, I got my Uni acception today!
     
    purplegreendave, Aug 18, 2008
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  7. markdr

    markdr Notebook Enthusiast

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    Congratulations!

    It does seem normal, yes. I ordered two laptops (Inspiron 1525 and Studio 1535) on saturday morning and I've only just now received the acknowledgement email. And that email says the payment hasn't been confirmed yet! (I paid with Visa Credit Card). I'm still waiting for the payment confirmation email and then I should be able to get an ETA.
     
    markdr, Aug 18, 2008
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  8. purplegreendave

    purplegreendave Has a notebook.

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    Ok, as long as it isn't totally unheard of.
    We were worried 'cos we'd never seen that "Verified by Visa" thing before, and we might have mucked it up :p
     
    purplegreendave, Aug 18, 2008
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  9. markdr

    markdr Notebook Enthusiast

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    If you got to the page with the internet receipt number the Visa thing must have worked.
     
    markdr, Aug 18, 2008
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  10. markdr

    markdr Notebook Enthusiast

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    I don't know where you are, but I'm in the UK and just got told by an online agent that "for the past couple of days, our software didn't work, that is the reason the order has been placed today." So if their systems have been down over the weekend that might explain your delay in payment (and mine, hopefully).
     
    markdr, Aug 18, 2008
    #10