Phone Numbers? Email?

Hey everyone! I'm having problems with my m1730 and I'd like to get a replacement, but of course the low-on-the-totem-pole service techs are telling me no according to their script. I need to escalate that problem but they won't put me through to their supervisors, nor will they give me any phone numbers.

Has anybody had any luck? Can you give me an email address or phone number that worked for you?

I sent an email to the Michael_Dell@Dell and Michael@Dell addresses yesterday, just waiting for a response, but will send a follow up today with a picture. Might also forward my issues to the Consumerist.com.

 

Try this link for Dell Unresolved Issues:

Left side for Customer Service, Right for Technical Support...
Might be of help:
https://support.dell.com/support/to...outstanding_issues?c=us&l=en&s=gen&redirect=1


Cin

 

Thanks! I'll bookmark that link! I literally just got off the phone with Dell corporate. Seems my email went to the right place and they are going to help me out

Should that not work out I will give your link a try.

+rep

 

Thanks!

I'm really glad you got such a prompt response from Dell Corporate. That is how it should have worked for you in the first place.

Customers should never have to make that second call, in my opinion.

I hope it all works out for you now. Please keep me/us all posted!

Cin

 

Thanks!

I realize I neglected to post my issues in the first post. I'll keep it short and spare everyone my long winded email I sent to Dell

In approximately a year of ownership:
1) I've gone through multiple graphics cards,

2) bad speakers (that still have a buzzing sound I had originally sent the computer in for),

3) a cracked chassis (near the vga port, caused by the tech doing the first graphics card replacement, sent to depot for repair, came back still damaged),

4)while at the depot someone tried to hack some of password protected programs resulting in a flood of emails telling me that I had forgotten my password. Customer care, in India naturally, wouldn't help me and told me I could not speak to a supervisor.

5) The same tech that cracked my chassis just broke that damaged piece of last night putting in another graphics card. Now I have a hole in the case.

6) The tech support guy I talked to on Tuesday night when my computer most recently died spent 30-40 minutes walking me through various troubleshooting steps before finally sayng my graphics card was bad. His solution? To send me a new mobo. I asked, "what does that have to do with the graphics card?" He tells me the dual 8800m gtx is soldered onto the motherboard is one component. I tell him otherwise to which he responds, "isn't this a desktop?" :O :O :O :O


My whole issue is that I am a full-time college student so when my (sole) computer goes down, I can't do anything. The reliability of the system hasn't been worth the money that I paid, so I wanted a replacement. All the people I talked to gave me a run-around or flat out said no and that a supervisor was not available, nor would that supervisor, if I could speak to them, give me a different answer (India again).

Thankfully there is still someone at Dell corporate that is willing to listen to a customer rather than sticking to a script! Looks like they are going to send me a new refurb, with upgraded specs.

Here's hoping I have better luck with this one!

 

Oish...on all the probs you have had..

And, Yeah on the fact that you are getting a new (refurb) with upgraded specs sent to you. I'm glad you got someone to listen and respond today to you ...

I'm sure you will have better luck with this one!

Cin

 

So you already got the replacement or waiting for it to be approved Raziel66?

 

I think they are sending him a new refurb w/the latest specs.


Cin

 

Got another phone call and email today. The computer is being built, estimated ship date of the 1st. All the same components apparently, no upgrades.

Hopefully it won't be a lemon though. Gonna take advantage of this and buy a new higher capacity hard drive, do a clean install of windows... and maybe.. just maybe if I can find a good student discount, install 64 bit.

 

I bet it ships before 4/1 for you! And, think positive! I don't think it will be a *lemon*

Ask them if they will send you the 64 bit, you never know..they just might

Cin

 

Another update! Shipping information jumped around a bit from this week, to next, to may, back to this week, to now "temporarily unavailable". Not sure what that means so I will have to call the guy that's been helping me.

Cin', err, uh... Bill Bailey, you were right about 64 bit. I checked pricing and found it would be anywhere from $100-300 if I wanted to buy OEM or regular consumer. Chatted with Dell last night and they just shipped out a disc. Should have it tomorrow Thanks!

 

Oh...When it's *temp unavaili* they are usually updating the system...For sure, call the guy that is helping you out for a more definitive answer!

Yeah, Bill Bailey... lol.. ....I'm glad they are sending it to you..Save you on money in that retrospect! WoOT!

Cin