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    Phone Status Order # vs Purchase ID

    Discussion in 'Dell' started by enat66, Aug 10, 2007.

  1. enat66

    enat66 Notebook Enthusiast

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    When I call the phone status system to check up on my 1520 i get different results if I use my order number than if I use my Dell Purchase ID number. The order number gives me a "build" stage message and the purchase id gives me a "pre-production" message.

    Anyone else have similar problems?
     
    enat66, Aug 10, 2007
    #1
  2. CodeMonkeyX

    CodeMonkeyX Notebook Deity

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    When I used my Purchase ID is was wrong all the time. It kept saying all my orders in the Purchase were canceled, while only one was canceled.

    So I would go by the separate order number status.
     
    CodeMonkeyX, Aug 10, 2007
    #2
  3. IUcandi

    IUcandi Notebook Evangelist

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    As a matter of fact, yes.. thanks to tremonti for pointing that out to me!
     
    IUcandi, Aug 10, 2007
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  4. KiLo G

    KiLo G Newbie

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    The CSR told me not to pay attention to the Dell Purchase ID Online since they dont (update).
     
    KiLo G, Aug 10, 2007
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  5. tremonti22

    tremonti22 Notebook Consultant

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    Yep, order number is the way to go for sure.
     
    tremonti22, Aug 10, 2007
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