Please Help Me/guide Me For The Best Way To Resolve This.

I would like to first say thank you for everyone that has helped me in the forums (seeing other peoples concerns). Now my problem is this:

I normally make my payments online since I am in the Marines and currently stationed in Iwakuni, Japan. I have never had a problem until recently when I purchased a computer for my brother back in October.

Now I can not log in to pay my bill and Dell refuses to help. Granted they still take my payment over the phone but now they are charging me for over the phone payment. I have asked for a new password and they say no.

My account is now locked and I can not do anything about it. I continuously get transferred to different areas of Dell. I have asked for a supervisor, etc and I think I have been very calm about the matter but this is ridiculous. Dell says that they sent a letter but when I asked where they sent it...they say, "I am sorry but I can not tell you that information". That is totally absurd!

I have told them my SSN, my previous address, my order information, etc. They still refuse to help. Could someone please direct me to how I can get this matter resolved because this has been going on for over 3 months and we are not getting nowhere. I continue to make my payment even though I have to pay extra because I do not want bad credit but Dell is making this very difficult.

 

if you cannot pay your bill, then I think it is your bank's fault, not dell's. Therefore, I would suggest that you call your bank first and see what happen.

 

I think you misunderstood me. I can not log into Dell's website to pay my bill. I have to call it in and therefore they charge me an extra fee. The problem is their refusal to help me log in again.

 

Send these people an email. Results seem very good, you might not get an email from these guys but you'll probable get a call from someone who can help.

Michael Dell
Chairman and CEO
[email protected]
Donald Carty
Vice Chairman and CFO
[email protected]
Ronald Garriques
President, Global Consumer Group
[email protected]
Michael Cannon
President, Global Operations
[email protected]
Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
[email protected]
Lawrence Tu
Senior VP, General Counsel
[email protected]
Susan Sheskey
Senior VP, Chief Information Officer
[email protected]
Andrew Esparza
Senior VP Human Resources
[email protected]
Paul Bell
Senior VP and President, Americas
[email protected]
Stephen Felice
Senior VP and President, Asia
[email protected]
David Marmonti
Senior VP, President, Europe, Middle East and Africa
[email protected]
Brad Anderson
Senior VP, Business Product Group
[email protected]
Jeffrey Clarke
Senior VP, Business Product Group
[email protected]
Martin Garvin
Senior VP, Worldwide Procurement
[email protected]
Alex Gruzen
Senior VP, Dell Product Group
[email protected]
Joan Hooper
Vice President, Finance, Chief Accounting Officer
[email protected]
Alan Lafley
Board of Directors
[email protected] (bounces)
William Gray
Board of Directors
[email protected]
Judy Lewent
Board of Directors
[email protected] (bounces)

 

I'd be interested in knowing if/how this issue was resolved. Thanks!

 

Hey, sorry for your troubles

Go here to this link on Dell's Site:

Unresolved Issues:
https://support.dell.com/support/to...llcare/outstanding_issues?c=us&l=en&s=gen&cs=

Complete the left hand side ~ Customer Service.

And, I hope you have some resolve, very soon on this.

Keep us posted!


Cin