The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Poor Technical Support

    Discussion in 'Dell' started by compu_freak, Aug 28, 2008.

  1. compu_freak

    compu_freak Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    I recently ordered an Inspiron 1525 with a battery upgrade from 4 to 6-cell 56Whr. The laptop arrived with a 48Whr battery. I contacted Dell Technical Support and they sent me a new laptop but with an inferior 41Whr battery. I contacted Dell again and they practically did not know what to do and kept transferring my call from one department to another. Finally, I ended up back to the 1-800 helpline option menu after wasting more than 30 minutes. It is a simple part exchange process but Dell made it so difficult. Is Dell trying to cut cost by cutting corner? :mad:
     
    compu_freak, Aug 28, 2008
    #1