The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Possible To Upgrade To Dell Home Support?

    Discussion in 'Dell' started by jamie9000, Jan 1, 2010.

  1. jamie9000

    jamie9000 Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    15
    Hi,

    Just before xmas I ordered 3 new 17 studio laptops from dell over the phone. The lady assured me there would be no better deal etc in Jan10 than what i was getting. Since then they added free del and home support for free.

    I went with the standard 1 year but now you can add the home support for 3 yrs for just £19.

    I have not recieved the laptops yet and want to add this support at this price. Any advice how I can go about this has anyone been successful on changing the support option after their initial order before delivery?

    I rememeber her saying that it had to be decided then and can not be changed later but it was over £100 2 weeks ago when I ordered now its £19.

    Any tips would be appreciated. If they dont agree am I able to return the laptops and re-order with the service option or maybe just threaten to do this? As surely I have some kind of 21 days return option

    Surely someone has an idea as to the best way to approach this.

    Many thanks for any help.
     
    jamie9000, Jan 1, 2010
    #1