Possibly some truth from a Dell rep?

I was called last night by a rep named Renalda, and was told that my Ruby Red cover was delaying my order. I was asked if I would like to switch to Jet Black or Alpine White to receive the order faster. I told her no, that I'd just wait it out, but lo and behold, Alpine White and Jet Black are the only lids on the site today with no delays....

On a sad note though, drafting an order for a Ruby Red 1520 yesterday landed me with a 8/30 ship date, but doing it today lands me a 9/6 ship date. Could mean that the colored lids that seemed to be coming in have been exhausted.

 

I can't believe it. My 1520 w/red lid ordered 6/23 was scheduled to ship 8/6, then they pushed it to 8/14, then 4 hours later they pushed it to 8/28. I called to ask what the holdup was and they told me the colored lids were slowing orders. I asked to chang it to black or silver since I had heard they weren't a problem, and he told me he had to cancel the order and place a new one to be able to do that.

But no, they call you and ask??

I've come to just expect this from companies, anymore you can't pay someone $1600 for a product and expect any kind of customer service.

 

how did you order it 6/23? that's before the release date.

 

Never trust dell reps

 

Oops sorry, I meant ordered 7/23.

 

I want ruby red...if I have to go black I'm going with a vostro.

buckeye did the rep tell you how long it will take to get red lids in?

 

Guys there might be some hope, I know I have the 1521 but i think its the same lid, any way, mine went into boxing yesterday! The hope is it wont go back into build!

 

sweet! when did you order becky?

 

I just cancelled mine, they didn't offer any discounts or upgrades.

I told them my order's ship date had changed 4 times and they couldn't tell me what the holdup was (i'm ssuming the lib, though it could be any one of the upgrades I got). I told them I didn't want to spend $1700 with a company that didn't know what was happening to my order and was going to take at least a month to send the thing.

 

No word on when they'd be in...just that they're causing delays. I'm holding out and hoping that this was just another rep talking out of their a**, and that it will ship sometime over the next two weeks.