Post Your Dell Chat

I got an inspiration from a previous thread: Have a Dell Chat, and if it turns out interesting and you think NBR should see it, copy, paste and post! This should be interesting

 

I think I have the best one...and it's even recent!

08/07/2007 04:38:26PM Session Started with Agent
08/07/2007 04:38:30PM Agent : "Thank you for contacting Dell Customer Service Chat. My name is Revti. How may I help you?"
08/07/2007 04:38:43PM John: "Hello Revti"
08/07/2007 04:38:53PM John: "I am inquiring about order number 769*****1"
08/07/2007 04:38:59PM John: "I would like the shipping tracking number please"
08/07/2007 04:39:11PM Agent : "I will be glad to take care of this issue for you."
08/07/2007 04:39:37PM Agent : "I have researched and Dell record reflects that the order number 769*****1 is in production."
08/07/2007 04:39:49PM John: "then what is the estimated ship date?"
08/07/2007 04:40:45PM Agent : "The estimated ship date of order number 769*****1 is on or before August 6, 2007."
08/07/2007 04:41:07PM John: "oh, really?"
08/07/2007 04:41:07PM Agent : "Please note that the estimated ship date provided is the maximum ship date provided. The order may ship out before the estimated ship date provided."
08/07/2007 04:41:18PM John: "are you 100% positive?"
08/07/2007 04:41:44PM Agent : "Yes, Mr. John."
08/07/2007 04:41:51PM John: "well that's funny"
08/07/2007 04:41:55PM John: "because today is August 7, 2007"
08/07/2007 04:41:57PM Agent : "I will keep a personal track on this order and will keep you updated about the status of the order."
08/07/2007 04:42:30PM John: "so if it hasn't shipped yet"
08/07/2007 04:42:41PM John: "the estimated ship date can't be August 6, 2007"
08/07/2007 04:42:46PM John: "because today is August 7, 2007"
08/07/2007 04:43:39PM Agent : "I apologize for th miscommunication."
08/07/2007 04:44:02PM Agent : "I have researched and Dell record reflects that order number 769*****1 is on delay."
08/07/2007 04:44:47PM Agent : "Please accept my sincere apologies for the disappointment this issue has caused to you. I understand your exasperation and the situation you had to endure. Had I been in your position, I would have the same vision."
08/07/2007 04:44:59PM Agent : "I would like to offer you a $50.00 coupon for all this inconvenience. Please note that you can use the coupon within the 60 days from the date of issue. You can use this coupon for your next purchase. Kindly reply so that I can go ahead and issue him the"
&nbsp coupon.

 

Sorry, but please edit out the Agent's actual name, or just put in a nickname or the first name. We have received complaints and it's our new policy.