Pressure Spot on movement of LCD of XPS M1210

Hi everyone, new comer here!

Anyway, I received my M1210 a few days ago. Nice system and everything, other then the keyboard flex that bugs me a little but no big deal.

Today as I was playing around with the display settings, I noticed whenever I move the screen there is a pressure spot the size of a quarter near the center. Immediately I called Dell's technical support, and the support guys said he can send out someone to replace the screen for me, but it'll be a refurbished LCD. He did provide me with a second option though, which is to call Customer Services and tell them that the quailty is not acceptable and demand a replacement.

Which option should I opt for? I did mention the keyboard flex as well and he said there isn't a lot he can do about it other then replacing my keyboard, which is another refurbished product as well.

Please advise.

Patrick

 

WTF ?? They want to send you a refurb for a brand new high end laptop?

 

Yeah...that was quite shocking to me as well...

I'll try to call again tomorrow and see if anything can be done.

 

Welcome to the forums,

They should be able to give you a new screen. Try calling them again and demanding a new screen for replacement. If that doesn't work, then I would probably go with the 2nd option.

Personally, I don't have a problem with getting refurb parts, but my laptop is over a year old.

 

I dont know what they could do about the keyboard flex, its a design problem all 1210's have, including mine. Mine dosent really affect me a whole lot. Its worst on the Ctrl key next to the arrow keys for me. And actually quite bad there, but im never on that end of the board, excpt for a period/?, but I dont ever notice it.

The thing about trying to give you a referb screen for a brand new high end system like wearetheborg said is unacceptable. Demand that they give you a new one, and they should. I hope it works out for you, good luck.

 

All screens and other parts Dell has sent out have been in refurbished boxes, but the parts are always in brand new packaging and sealed... so I just think its a Dell policy as to release any parts for service to be marked refurbished, that is what I read on other forums.

 

That dosent make any sense. Why would they lable the "part" refurbished, because its in a used box. That really makes no sense what so ever, no logic there.

 

uhm the box isnt used, its a brand new box... all they do is slap a refurbish label over the new label box

 

I wouldn't accept a refurbished screen on a brand new notebook....nope

 

Like I said, what you said dosent make any sense.

 

whoa seems to be a big problem anyways i had that same thing on My D800 i would demand a System Exchange it usually works if you bug them like crazy

 

what NYC means is that Dell send out refurb parts no matter what, but has them in a new box to disguise them as new parts.

In other words - dell saves the new parts for the brand new systems being built, but when you need a replacement (even under warranty) you get a refurbished part because you are not paying for a brand new system.

Even if you go to Dell Spare parts, they'll give you refurbished parts. I know my display was a refurb (had the sticker) and most likely paid full price for it.

 

Thanks, even if the parts are not refurbished, Dell cannot send out parts labeled brand new, I am sure I read this as a repsonse from a Dell rep on another forum, then again... what do the techs know

 

Thanks for everyones help!

My stand point is pretty much the same as everyone, I'll call tech support again tomorrow and demand for a brand new screen. Otherwise, I'll just have to demand Customer Services to send me a brand new 1210.

There is a reason I paid extra for their 3 years NBD support, and if I'm not getting the best out of them then I've wasted my money.

Anyhow, thanks for everyone's advice and I'll keep you guys posted.

Cheers!

 

Tell us how it goes mypatpat. !

Hmmm, I did not get to check out pressure spots on my M1210 when I first got it. But After seeing this thread I decided to check it out myself. When I pull on the corners of my LCD (to open/close) there is no rippling. However when I open from the center I get a nickle sized spot near the upper part of the middle of the screen. Is this something I should worry about..?

 

Alright, I called Tech Support again today and apparently they had my call yesterday on record, so I didn't had to do a lot of explaining.

Anyway, this time they assured me that it'll be a NEW screen in a refurbished box, it's just that they don't have the pretty retails boxes to hold the parts. So I guess the correct term to describe their replacement parts is New OEM instead of refurbished.

I got a techician booked for tomorrow morning to come replace my screen and we'll see how it goes...

 

Just an update...

First of all, techician did not come. So I called tech support again and they advised me that there was an misunderstanding, no techician was booked to assist me. I wasn't too happy as I had to call in to my office and work from home in the morning.

Anyhow, the support guy then attempted to forward me to Customer Care so I can get a replacement. He attempted several times but no one answered in CC so he told me he'll leave a message to the CC folks and have them call me back ASAP.

2 hours later...no call yet. So I called Customer Care myself, spoke to a nice lady, and she's getting refresh quote (no idea what this means...) for me in prep for my exchange.

It's been a long morning and I'm still at square one...