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    Problem w/ Inspiron

    Discussion in 'Dell' started by Raven322, Jul 17, 2008.

  1. Raven322

    Raven322 Notebook Evangelist

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    Here's the breakdown
    notebook overheats 5 minutes into playing a game

    Send in #1
    replaced fan and motorboard

    Send in #2
    same

    Send in #3
    replaced my 8600M GT with an 8400M GS without letting me know

    Send in #4
    they say the 8400M GS will be replaced with the 8600M GT (got it back with 8400M GS still)

    now i got to send it in a 5th time so they can replace it. no matter who i talk to they will NOT give me any kind of compensation what is wrong with this picture??

    please help it's been almost 5 months since this has started and i've been without my notebook
     
    Raven322, Jul 17, 2008
    #1
  2. Greg

    Greg Notebook Nobel Laureate

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    After the 4th repair, US law allows you to demand a refund. A full refund.
     
    Greg, Jul 17, 2008
    #2
  3. Raven322

    Raven322 Notebook Evangelist

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    where can i find that law
     
    Raven322, Jul 17, 2008
    #3
  4. rated12345

    rated12345 Notebook Enthusiast

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    Ask them about their "no-lemon" policy
     
    rated12345, Jul 17, 2008
    #4
  5. mgh_a1

    mgh_a1 Notebook Evangelist

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    They are wasting a lot of time and money refurbishing you over and over like this also. You might want to mention that. Also, I am really surprised that they apparently have not bothered to check the CPU / Heatsink / Paste combination. Aside from GPU, that would be a total red flag for me. But ya, at this point I would be done with the BS and demand a refund.
     
    mgh_a1, Jul 18, 2008
    #5
  6. Raven322

    Raven322 Notebook Evangelist

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    so i got off the phone yesterday with the senior resolution person and she told me that the 8600M GT DDR2 is no longer made for dell. So she is going to look into solutions and call me back today so we can come to a resolution. i personally still want my 8600M GT so the only way to get it is with an XPS 1530. What are my chances of a swap??
     
    Raven322, Jul 23, 2008
    #6
  7. mgh_a1

    mgh_a1 Notebook Evangelist

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    From a 1520? I would say real low. If you returned for a refund, and then just ordered an XPS, maybe then you would be set. I didn't know that the 1520 ever had a discrete graphics option in the first place.
     
    mgh_a1, Jul 23, 2008
    #7