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    Problem with front panel blue keys on XPS M1210!

    Discussion in 'Dell' started by kurtmasur, Jan 20, 2007.

  1. kurtmasur

    kurtmasur Newbie

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    Hi, I bought my M1210 last September and have been using it with almost no problems at all, until last night. The blue media direct front-panel keys have stopped working. If I press any one of them, the keyboard and mouse get "locked" and cannot communicate with the computer. I can still move the mouse using the touchpad, but nothing happens when I try clicking on something. It seems the computer just ignores keyboard and mouse altogether. The only way out of this is to press and hold the power key to turn off the machine and re-boot.

    Also, I've noticed that some keyboard keys still work after "lock-in". Pressing Ctrl+Alt+Del work, as does pressing the Windows key, the Fn to adjust brightness, the button to the built-in webcam as does the power key.

    Interestingly enough, I've tried using the media direct keys in the Guest account and they work properly there! Same with the other user accounts (with less privilege). And to experiment, I formed a new user account with administrator privileges and I got the same problem again with the direct media keys.

    My suspicion is that it is some faulty drive issue, but not sure what exactly to do or to deinstall and reinstall again. Any advice? Has anybody gone through this before? Any advice would be appreciated...

    System info:
    XP Media Edition
    Core Duo T2300 @ 1.66 GHz
    2 GB 533 MHz RAM
    80GB HD
     
    kurtmasur, Jan 20, 2007
    #1
  2. jim6172

    jim6172 Notebook Evangelist

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    run windows system restore and restore to an earlier config this might work also you might try reinstalling quickset (download from dell) this also can fix this problem
    jim
     
    jim6172, Jan 20, 2007
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  3. kurtmasur

    kurtmasur Newbie

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    So I restored to an earlier restore date and the problem is gone now. Thanks! Now I hope that in the next reboot my pc won't jump back to the problematic restoration point. (It's the first time I've ever restored by the way). If it happens again I'll post it here. Otherwise, once again thanks!
     
    kurtmasur, Jan 20, 2007
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  4. sh3333p

    sh3333p Newbie

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    How do you fix this problem if system restore is turned off?


     
    sh3333p, Jan 20, 2007
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  5. benna

    benna Notebook Evangelist

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    Use Dell Pc Restore By Symantec
     
    benna, Jan 20, 2007
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  6. jim6172

    jim6172 Notebook Evangelist

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    reinstall dell quickset usually fixes the problem
     
    jim6172, Jan 21, 2007
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  7. sh3333p

    sh3333p Newbie

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    That didn't do it. I've got an Inspiron 6400. This one's really stumped me.


     
    sh3333p, Jan 21, 2007
    #7