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    Problems applying for Vista Upgrade

    Discussion in 'Dell' started by SF49ers, Dec 14, 2006.

  1. SF49ers

    SF49ers Notebook Enthusiast

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    Everytime I try to apply for the Vista upgrade I get this message:

    Sorry but we are unable to validate the information you have provided. Please review your Certificate of Authenticity, Dell Order number, Service Tag Number and/or Workstation Model number and try again at a later time. If you feel you are receiving this message in error, please select your country of origin's Dell Customer Care at www.dell.com.

    How do I go about doing this? I have an e1705 and am running MCE.
     
    SF49ers, Dec 14, 2006
    #1
  2. Greg

    Greg Notebook Nobel Laureate

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    Did you purchase the notebook after the start date of the program (I think 10/26)?

    Also, Dell (sneakily) made the default option for online orders XP MCE and not XP MCE w/Vista Upgrade Coupon. I didn't notice this at first, so I'm guessing that quite a few others might not have either. Check your order form or invoice and see what came with the notebook.

    If it does say it, it might just be a matter of having to wait for Dell's system to upgrade the info. That could take a week or two, especially if the computer was just purchased.
     
    Greg, Dec 14, 2006
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  3. JeffreyDJ

    JeffreyDJ Notebook Evangelist

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    If you read the Vista Upgrade site, the "coupon" meant nothing. You're eligible if you chose the option or not.

    My guess, is you have the wrong COA -- there are two numbers on the label. You need the one that is microscopic in size. Otherwise, you may have ordered before 10/26.

    My wife's laptop upgrade order went through without a problem.
     
    JeffreyDJ, Dec 14, 2006
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  4. SF49ers

    SF49ers Notebook Enthusiast

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    I ordered after 10/26, I will retry today when I get back to my laptop.
     
    SF49ers, Dec 15, 2006
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