Problems with At-Home Service...

So my m1330 came down with the dreaded sizzling-GPU vertical-lines-of-death last Thursday night, and by Friday afternoon was basically a paperweight. I contacted Dell immediately upon getting the lines and seeing the post here (thanks guys), and the rep I spoke to via email dispatched a new motherboard to my local repair person before I even had a chance to write back to him (thanks Leon). The MB was shipped overnight Thursday night at around midnight, and I can only assume they received it locally either Friday, Saturday, or Monday morning -- it's no longer showing up on the list when I try to view service calls.

I don't have a phone right now (it broke about a week ago, and I've been enjoying the silence so I haven't gotten a new one yet), and I told this to the Dell rep in my original email...I've done the same in 3 subsequent emails, and he finally seemed to understand this point in one of his most recent responses where he said, "I'll make a note of it in your file". For this reason, I requested all contact with the technician to be via email.

Anyhoo, how it's Tuesday afternoon and my machine still isn't fixed. The repair person hasn't contacted me directly, in spite of my plea, but I've managed to find out that he was *supposed* to visit my place Monday at noon (Dell notes that I was not at home -- I was), and then again today (Tuesday) at 9am (I was not only at my place from 8-11, I kept an eye on the parking lot just to make sure I wasn't missing the technician).

I realize that it's a bit of an inconvenience for the technician that I don't have a phone, but come on -- I provided an email address, which I've been checking a dozen times a day, and I've been home both of the times that the technician was supposed to have come. What can I do? I could probably install the motherboard fine myself, but of course that would void the warranty, and I don't have it in my hands right now anyway. Should I request a DHL shipping carton and send it off to Dell? Can I request the address of the local technician and take it in myself? Any other suggestions? I really kinda need to get my machine up and running again...I'm getting behind in work that I need it for, etc.

 

Call up Dell and find out who handles the Dell repair contracts for your region, and then either call or email that office directly. That way you can communicate with them about setting up an appointment, etc.