Problems with extended warranty

I have 3yr extended warranty with accidental damage, onsite next buisness day service including weekends.. I called on Tues Feb 16 to have the motherboard(card reader and head phone jack) dvd drive, and blown speakers fixed. The tech didn't show up till Monday the 22.They didn't send the speakers so the tech called to reorder the speakers and a another item that he noticed. He called back on Weds to tell me that the other items arrived but no speakers. He called Dell back and called me back last night saying Dell wanted to ask me about depot service. I have a newborn so I didn't get a chance to call till today. They said they would resend the speakers that they failed to send 2 times in a row. I'm mad because I paid for next day service and 10 days later it is still not fixed. What should I do?

 

After I posted I got an email from Dell saying the repair company had been trying to contact me since monday which was BS. I talked to the repair tech last night. I called tech support and told them I was really upset that I paid for next day service and 10days later it wasn't fixed. On top of that they were sending BS emails. They offered to replace my M1710 with a 1640 Studio XPS. I decided to take them up on it.

 

Nice! you won't be sorry XPS16xx are much better. Better built better screen etc. You're going to love it. Good luck.

 

Concurs with Flyswatter, however there seems to be a parts shortage so it may be a couple more weeks before your xps 1640. The RGBLED screen and Blu-Ray seems to the culprits.

Mine is being replaced due to incompetent onsite repair technicians; twice two different techicians replaced mobo and screen and other parts and still managed to screw it up. So Dell decided to exchange the system(which I love btw) and the order has alrady been cancelled once due to Blu-Ray(which I have). The exchange has been re-ordered without Blu-Ray drive and should be shipping next week.

So keep that in mind when spec'ing out your 1640, if you even get that opportunity.

Hope this helps.

 

Dell called last night and told me my replacement is an AW M17x. Can't wait to see the specs.

 

I've had a lot of trouble with dell lately, they "sent" a tech that never called me, when I followed up they claimed they tried to call me 5 times... I've been jerked around a few times, they even sent me a hard drive that didn't work!

What are my chances of getting a new computer? Better luck on the phone or online?

 

I was unable to connect to chat so I called them. I actually asked for a refund on my next day service plan and was denied, yet 20 min later they offered a replacement. Go figure.

 

So your getting the replacement mx17? : )

Sorry for your hassles you have had with Onsite, I've been there. I have the same Complete Care coverage you have.

Last week, I actually had a good Technician who actually kept in touch with me with follow up calls, and played a "go between" with Dell nearly all day long one day dealing with a repair issue. My end result is going to be a new replacement.

Be sure to check your account daily (or when you feel), at dell.com ~ to see if there has been changes ~ meaning the arrival of your spec's/order!!

It's to bad they didn't refund you anything for the hassle for what happened over the 10 days of "run around" you dealt with. Perhaps, they may be able to extend out your warranty a bit, when it carries over to your new lappy?

Cin...

 

Got it today. 2weeks total but it's a refurb, but I bought my 1710 as a refurb so it's cool. P8700,GTX 260 1GB,320GB HDD,Win7. This thing is huge compared to my old 1710. I may try to sell it as it's way too much for me. Still getting used to Win7.