I purchase a Dell E1705 in August of 2006 and it was a great computer until around August of 2008. What started happening is the screen would go blank or when you turned the computer on the computer would start to load and then present a blank screen. The BIOS is updated and the battery is fine. Since the screen problem I've had Dell replace the motherboard 3 times, the video card twice, and the LCD panel twice. Actually when the technician installed the last LCD screen and tested it the screen didn't work but when he put the old one in it did work. I kept telling him it was the video card and not the LCD panel. Turns out I was right. Thankfully my computer is under warrenty until August 2010 but I'd rather eat dog crap then deal with Dell support again. They're useless!! If I ask for their assistance this will be the FOURTH time in a little over a year and a half. Oh, and by the way, I am very carful with these machines. I know how fragile they are. I also know that there have been cases of overheating ocurring and causing damage with this model, but I'm extremely careful with keeping it ventilated and cool. This may have been what originally happened to it in '08, overheating damage, and Dell has never fixed the problem for me correctly. Even then it wasn't like I was covering the air vents to purposely cause the thing to fry. I've used this computer in a normal fashion ever since I've gotten it but there is something wrong and I don't know how to get it fixed. I seriously think Dell is just going to play their little game until next August and then it will be soley my problem. Can anyone give me any suggestions. Thanks.
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I've ran into the same problems. They want to replace it with a Studio 17 now but the configuration they chose is inferior, I'm now trying to get them to agree for a XPS 16 instead.
What you might do is go to the Unresolved Issues department and file a complaint about what has been done, and ask for a new computer.
https://support.dell.com/support/to...t/dellcare/outstanding_issues?c=us&l=en&s=gen -
I did a little more testing this time around and found that the computer does work in Safe Mode. I think I might try to uninstall the video drivers and then reinstall them, but I don't think that will do much. I don't think they put new parts in your computer when they replace parts. I've repeatedly heard that my backlight or inverter may be bad. If the LCD screen has been replaced, isn't the backlight and inverter integrated into that piece? I'm tempted to try and fix it my self and to he!! with their warranty. I think I'll at least try your idea first. It's ridiculous. Have you thought about getting the Better Business Bureau involved or declaring lemon law and getting an attorney? I appreciate all the help.
Problems with my Dell E1705 screen
Discussion in 'Dell' started by matthmi, Oct 20, 2009.