Props to Dell...

I have heard all sorts of views on dell customer service, but wanted to give them the credit where credit is due.

Some of it may be the result of it being a small business laptop, rather than a general consumer laptop....

I called Dell on the Friday after thanksgiving to let them know that my battery charger no longer worked. After a few quick over the phone tests, the tech rep said they would send me a new charger.

Early Monday morning I get a knock on the door from the delivery man with my charger.

No questions, no hassles, just service...kudos to dell!

 

Yeah, I think there SMB support is better than there Home. Yet another reason to get the Vostro over the Inspiron besides just being plain cheaper!

 

I think this should belong in the Dell Forum but, yee I've had good experiences with Dell support on Home too.

 

Thread moved.

 

the tech support (well the XPS support from my experience) is EXCELLENT! BUT, the actual "Customer Service" dept is non-existant!

 

Their warranty/CS is the best in the industry.

Give voodoo or alienware a call.. They bluntly tell you to go to hell in a nice way. lol

 

Try calling Toshiba, Sony, IBM/Lenovo, etc...they are more than happy to help!!

Esp Sony & IBM/Lenovo, seeing as Sony is THE largest consumer electronics manufacturer in the world, and IBM/Lenovo are the world largest and most reuptable IT company!

 

I just purchased my 2nd XPS unit and I must say I've had excellent support. I like to think the extra money I pay for XPS units is going towards that. It makes me feel better. I've also purchased through the educational segment and I've had good support experiences.

As for my home purchases, the experience is like flipping a coin. Sometimes it's good, sometimes not so good.

 

A lot of people complain about Dell in terms of support and quality.

I've never had a problem with their support or quality (except for minor issues)

1: Dell always will find a way to please the customer.

2: They are always the cheapest.

3: Quallity is great for the price paid.

4: Repairs and returns have always been extremely fast.

The one thing that I always hate is having to repeat all of my personal information to multiple CSR's when being transferred.

Most of the time in a phone call is wasted by the usual, "who are you", email address, and the rest of the "be nice to the customer" BS

 

its too bad this thread was moved....i intentionally posted it in the general thread so that people who didn't venture into the dell forums would see it.

 

I'm sorry i almost choked on my drink when i read that If theirs is the best in the industry then all i can say is the competition must be absolutely horrendous! I've found their CS and quality control to be the worst i've ever seen. I've had three laptops from them in one month and all three have had problems from day one. They seem very hit and miss as to whether or not you get a good one.

Next time i get laptops i'll buy them from a shop so that at least if something goes wrong i can walk in, dump it on their counter and refuse to move until the sort it (always works best if you wait until there's a lot of customers behind you).

 

I called to check order status of my order which was on schedule to be shipped.. but just because I asked my order was upgraded to next business day shipping...

I like that.