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    Purolator Delayed my Dell

    Discussion in 'Dell' started by tonywan, Aug 22, 2007.

  1. tonywan

    tonywan Notebook Enthusiast

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    :confused: :mad:

    2007/08/22 09:05 Address Correction Required
    2007/08/22 07:19 On vehicle for delivery
    2007/08/22 02:53 Shipment In Transit


    The address was right thou when i confirmed with purolators customer service :mad: I've choosed to go pick up at the depot, But the customer service said she dosn't have a address for the depot, Anyone know where's Purolators depot at Vancouver?

    Thanks
     
    tonywan, Aug 22, 2007
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  2. Gospodar

    Gospodar Notebook Enthusiast

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    She didn't have the address? That's awful customer service... You could check the purolator website for their shipping centres here. Otherwise, call again and maybe you'll get a more competent customer service rep.
     
    Gospodar, Aug 22, 2007
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  3. tonywan

    tonywan Notebook Enthusiast

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    Okay so now i'm more pissed, i called again, and the guy told me that the woman i called this morning did not do anything to my package, Which means that she did not notify them that i'm going to pick it up at the depot... This is total BS i've wasted one day and wasting another one tomorrow
     
    tonywan, Aug 22, 2007
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  4. AcidBomber

    AcidBomber Notebook Guru

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    This is what I got for my sleeve.

    2007/08/22 20:02 Available for Pickup
    2007/08/22 20:00 Address Correction Required
    2007/08/22 17:20 Address Correction Required
    2007/08/22 13:29 Address Correction Required
    2007/08/22 07:27 On vehicle for delivery
    2007/08/22 04:52 Shipment In Transit
    2007/08/22 00:35 Left TORONTO SORT CTR/CTR TRIE, ON
    2007/08/22 00:26 Shipment In Transit



    Pretty messed up if you ask me.
    Had to wait about an hour with Dell's Customer service to sort this out.
    Turns out the Purolator guy missed a number on my house.
    retarded
     
    AcidBomber, Aug 23, 2007
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  5. AcidBomber

    AcidBomber Notebook Guru

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    By the way - they're resending the address so i wont receive it until another 3-5 days... and the depot is wayyy too far for me

    i'll just wait it out since my laptop didnt come yet anyways
     
    AcidBomber, Aug 23, 2007
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  6. tonywan

    tonywan Notebook Enthusiast

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    well at least u got into for pick up, everytime i call the CSR. they just say that i didn't tell them to not deliver instead to pick up
     
    tonywan, Aug 23, 2007
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  7. tonywan

    tonywan Notebook Enthusiast

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    2007/08/23 05:45 Address Correction Required
    2007/08/22 17:08 Address Correction Required
    2007/08/22 09:05 Address Correction Required
    2007/08/22 07:19 On vehicle for delivery
    2007/08/22 02:53 Shipment In Transit
    2007/08/21 14:30 Shipment In Transit
    2007/08/20 15:21 Shipment In Transit
    2007/08/20 15:20 Received
    2007/08/16 07:30 In Transit in U.S.

    ahhhhhhhhhhhhhhhh what the hell :mad:
     
    tonywan, Aug 23, 2007
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  8. AcidBomber

    AcidBomber Notebook Guru

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    2007/08/23 08:26 Available for Pickup
    2007/08/22 20:02 Available for Pickup
    2007/08/22 20:00 Address Correction Required
    2007/08/22 17:20 Address Correction Required
    2007/08/22 13:29 Address Correction Required
    2007/08/22 07:27 On vehicle for delivery
    2007/08/22 04:52 Shipment In Transit
    2007/08/22 00:35 Left TORONTO SORT CTR/CTR TRIE, ON
    2007/08/22 00:26 Shipment In Transit


    lol same deal here...

    I hope you called Dell about it.
    I am currently talking to a rep with the Online Chat and seeing what's going on with my package.
     
    AcidBomber, Aug 23, 2007
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  9. AcidBomber

    AcidBomber Notebook Guru

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    LOL how i love this answer.

    12:11:00 PM CA SALES Aditya 1304 Please call Purolator at 1-888-744-7123
     
    AcidBomber, Aug 23, 2007
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  10. tonywan

    tonywan Notebook Enthusiast

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    I called purolator like lets see...eh... 5 or 6 times and they still won't let me pick it up yet, Since it's not on the vehicle for delivery now, I'm planning to just go straight to the depot and let them find my package :mad:
     
    tonywan, Aug 23, 2007
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  11. tonywan

    tonywan Notebook Enthusiast

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    LOl that answer is just useless.
     
    tonywan, Aug 23, 2007
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  12. bob_blawblaw

    bob_blawblaw Notebook Consultant

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    There are tons of depots in Vancouver. It depends on where you live. Just call the 1-800 number from the link Dell sent you and they should be able to locate it.
     
    bob_blawblaw, Aug 23, 2007
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  13. AcidBomber

    AcidBomber Notebook Guru

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    Yeah you know what, I called the Purolator 1-888-744-7123 number,
    guess what they told me, I needed to call back Dell and have THEM call Purolator so they could re-deliver the package.

    I am being bounced around all over the place right now, pretty stupid.
    As well, the pickup location is too far for me to go to. Gas & time is not worth it.
     
    AcidBomber, Aug 23, 2007
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  14. tonywan

    tonywan Notebook Enthusiast

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    I've always used UPS,DHL,Fedex... never used Purolator, this is my first time, it has the worst service ever... :mad:
     
    tonywan, Aug 23, 2007
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  15. AcidBomber

    AcidBomber Notebook Guru

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    Exactly, and is not even Dell's fault. The Purolator guy wrote the wrong house number on the way-bill.
     
    AcidBomber, Aug 23, 2007
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  16. tonywan

    tonywan Notebook Enthusiast

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    Yup, I'm gonna go straight to purolator's depot and see if they have it..
     
    tonywan, Aug 23, 2007
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  17. AcidBomber

    AcidBomber Notebook Guru

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    i think you're better off calling to confirm before hand lol.

    good luck
     
    AcidBomber, Aug 23, 2007
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  18. tonywan

    tonywan Notebook Enthusiast

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    lol thx, I got the laptop. I just checked purolator and the status is "Avaliable for Pick up"LOl
     
    tonywan, Aug 23, 2007
    #18