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    Question about Dell Repair Depot and FedeX

    Discussion in 'Dell' started by diegosaenz, Jun 3, 2009.

  1. diegosaenz

    diegosaenz Notebook Enthusiast

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    Okay so my xps m1530 broke down, the technician came and tried to fixed it but he couldn't do it even though he replaced everything on the computer, I got a box from Fed Ex and I sent it for repair to Texas, I've been checking on the status of the package every now and then, now it says "Package returned to shipper", do you guys know what that means? It says it was delivered today at 9AM and then returned to shipper at 10AM, I hope and really really hope that is not a shippers or address problem.

    EDIT: I live in Illinois, it says it was delivered today in Houston, Texas at 9AM and then returned to shipper at 10AM in Illinois... doesnt make sense at all, it took 5 days for it to go all the way to Texas and 1hr after is returned in Illinois... uhhh
     
    diegosaenz, Jun 3, 2009
    #1
  2. dAdE0H0

    dAdE0H0 Notebook Enthusiast

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    Same exact thing with me!
    1hour and 3 minutes Is all they kept my laptop.
    I don't understand why the hell Dell send back a broken laptop so fast?
     
    dAdE0H0, Jun 4, 2009
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  3. dAdE0H0

    dAdE0H0 Notebook Enthusiast

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    diegosaenz, if you want the answer to your question do a Dell chat.

    Well, I found out why they shipped my laptop back so fast.
    They used the"Gold Harddrive" that Dell repair depot has, and ran their specialized tests and determined that nothing was wrong with my system.
    Even though Dell was told the problem was random. And pictures of the video corruption were sent. I guess at least I won't be sitting on pins and needles wondering.
     
    dAdE0H0, Jun 4, 2009
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  4. diegosaenz

    diegosaenz Notebook Enthusiast

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    I cant talk to the dell chat because I dont have my service tag #, it was written on the laptop... now I hope they dont send me back a broken one that would really really suck.
     
    diegosaenz, Jun 4, 2009
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  5. diegosaenz

    diegosaenz Notebook Enthusiast

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    wait your computer is working now right? I'll be so disappointed if they send me a broken laptop :(
     
    diegosaenz, Jun 4, 2009
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  6. dAdE0H0

    dAdE0H0 Notebook Enthusiast

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    They claim that, they(Dell) couldn't find anything wrong :rolleyes: , so they just sent it back the same day.
    You could call support up on the phone and give them the case number, and then they could pull up your information and give you the correct tracking number.
     
    dAdE0H0, Jun 4, 2009
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  7. diegosaenz

    diegosaenz Notebook Enthusiast

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    WoW if they send me a broken one just wow. Its been long enough with their super slow shipment type.
     
    diegosaenz, Jun 4, 2009
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  8. diegosaenz

    diegosaenz Notebook Enthusiast

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    Okay I checked my order number through their website and got my service tag, im waiting on Queue on the chat, ill post after they BS me.
     
    diegosaenz, Jun 4, 2009
    #8