Question about Dell warranty.

If i buy a Vostro 1400 with a 3 year warranty, will Dell replace my 9 cell battery every year if i say that it is very wobbly? As its a known fact that laptop batteries lose the amount of charge they hold every year or so.

 

there is only 1year warranty on the battery

 

if you say your battery died, just so you know, they will want proof. so don't say something and not be able to ship it to them

 

They will want to connect to your laptop remotely, and they will check charge and charging levels, as well as the date code and SN# of the battery. Ive only seen them do this once, but they do check, and if there is a legitimate problem, and the battery is still under warranty, they will replace it.

But they do protect themselves from people who just lie to get free stuff.

 

I understand that they will check but its more a hardware issue as the Vostro's 1400 battery is losse for many users, so i was wondering will they replace it every time i want (if its loose) during the 3 year warranty?

 

what if the user has complete care?
will dell replace it yearly or does the battery just need to be dropped yearly? haha

 

Wow...what a difference from XPS Support!!! I called them not a month ago and simply said I didnt believe I was getting the expectancy out of it that I should. I was getting just under 3 hours while i had read of another getting 5 plus.

They said " No problem Mr XXX, we'll have another to you tomorrow first thing"

It arrived at 3:20 next day by Purolator.

 

Wow. What do you mean "XPS support"? Isnt all Dell supprt the same?

 

Dell is already granting you a favor by offering a 1 year warranty on the batteries, because it's considered a consumable by the industry as a whole.

As for XPS support, that's for XPS products they get a different support lines...

 

Basically XPS support only supports XPS systems its just another department for dell technical support.

 

Doesn't Complete care cover your battery for the entire contract ?

 

Batteries are always 1 year(different entity), no matter what warranty. As mentioned, it's a consumable object.

 

I Just got one replaced last week that was 2 years old with CC warranty

 

ooo then that mean CC warranty is pretty good, iam glad i got it hehehee

 

What was the call all about? was it a complete care issue regarding the battery or what? because if ever the battery is damaged or the problem is about a complete care problem and the battery is affected then Dell can cover it but for any other issue, I dont think Dell will do it because batteries only have a year of warranty.