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    Question regarding Dell's Restocking fee policy...

    Discussion in 'Dell' started by Kinghong1970, Sep 10, 2008.

  1. Kinghong1970

    Kinghong1970 Notebook Deity

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    I've placed an order for a Studio 17, then due to my ever fickle mind, decided to settle for a M4400 and so i immediately submitted a cancellation for the Stuido 17 before it was shipped.

    now, while my M4400 is being built, i get this notice that my Studio 17 that i thought was cancelled was shipped.

    incredible speed...
    ordered 9/4
    cancelled 9/7
    shipped 9/10
    original ship was 9/19...

    so i guess i can re-send it back with to get refund... but now i'm kinda curious...

    can i open it and take a look before i send it back and still be clear of the 15% restock fee?

    i checked the dell site, their restock fee policy is that they "may" charge... but no info as to what conditions will trigger the restock fee.

    should i give into my curiosity and check it out? or should i just send it back and wait patiently for the M4400?
     
    Kinghong1970, Sep 10, 2008
    #1
  2. acerbits

    acerbits Notebook Consultant

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    I would refuse the package all together.
     
    acerbits, Sep 10, 2008
    #2
  3. Kinghong1970

    Kinghong1970 Notebook Deity

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    dude, you just killed my curious cat...

    ha ha ha... but perhaps saved me on the restock...

    well, i can get in touch with CS at dell and let them know.
     
    Kinghong1970, Sep 10, 2008
    #3
  4. Greg

    Greg Notebook Nobel Laureate

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    As long as you have documentation from Dell that you demanded a cancel, and they said it would be canceled....you can get it returned no problem.

    Cancellations on orders show up within minutes on their website, no excuse for them.
     
    Greg, Sep 10, 2008
    #4