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12:04:45 PM System Connected with BE_Rep_Albert B
12:04:45 PM BE_Rep_Albert B Welcome to Dell Sales Chat! I hope you are doing well and thank you for waiting. My name is Albert. I will be your personal sales agent, please provide your e-mail address and phone number where I can contact you in case we get disconnected. How may I help you with your purchase today?
12:04:51 PM BE_Rep_Albert B Good afternoon =) How are you today ?
12:05:35 PM Joe Hi Albert. I'm fine. How are you? My phone is -. My email is -.
12:07:10 PM BE_Rep_Albert B I'm doing great. Well I have been playing may favorite game battle realms these days and its really amazing.
12:07:46 PM Joe Good to know you're doing great. I have a question regarding the Dell Studio line. Will the options during the configuration process be updated this month to include the new Montevina platform that was released by Intel today?
12:08:26 PM BE_Rep_Albert B I can't really assure that since there is no option for an intel wireless card now joe.
12:09:10 PM Joe That's OK. Do you know about when Dell will get the Intel wireless card?
12:09:36 PM BE_Rep_Albert B However we really don't have information yet for our future promos and configurations.
12:11:01 PM BE_Rep_Albert B But what you can do is to install an Intel wireless card later to have that platform Joe.
12:11:16 PM BE_Rep_Albert B Just need to be sure that you have included a penryn processor as well.
12:13:16 PM Joe OK. Wouldn't I need the new Intel processor released? I wasn't able to config a Studio 15 this morning. I thought it was because the line was being updated.
12:14:06 PM BE_Rep_Albert B Yes that is right.It requires at least a penryn processor at 2.5-3.0 Ghz.
12:15:07 PM BE_Rep_Albert B But honestly.Regarding platforms. I have tried to use different technology like centrino and other as well. I didn't see any difference at all. So the performance still depends on the components like processor , memory and hard drive.
12:16:22 PM Joe Speed-wise, you probably wouldn't, unless you're maxing out the system. But, the Montevina platform produces less heat and allows for greater battery life.
12:17:27 PM BE_Rep_Albert B It's because it requires you to get a penryn type processor ( 45nm only vs the standard 65nm ) it would consume less power but with extreme speed.
12:19:02 PM BE_Rep_Albert B Just a suggestion regarding battery life.I would recommend to get an LED type screen. It is brighter , slimmer and would consume less power since it uses the light emitting diode technology.
12:19:51 PM Joe Yeah, that's one of the things that attracted me to the Studio line. That and the back-lite keyboard.
12:20:52 PM BE_Rep_Albert B That's really sweet.. Because we only used to have that ( back lit keyboard ) on our gaming laptop which is the xps m1730 that is starting at $1999.
12:21:58 PM BE_Rep_Albert B But now we have that as standard option on our studio models. =)
12:22:12 PM Joe Very expensive that XPS M1730. Do you think that the graphics card on the Studio 15 will be updated to something better?
12:23:13 PM BE_Rep_Albert B I can;T really assure it Joe. But the 256mb ati radeon 3450 is really awesome not just for games but for programs that would require awesome graphics.
12:23:53 PM Joe Yeah, but I'm looking for a 512 mb card just in case I use SolidWorks on the notebook.
12:24:08 PM BE_Rep_Albert B It has a lot of great reviews regarding its fps rate and other.
12:25:58 PM BE_Rep_Albert B I see.You can still upgrade that in the future if you want to. But that video card is still great even for high end programs.
12:26:43 PM Joe So, the video card on the Studio 15 is upgradable?
12:27:03 PM BE_Rep_Albert B Yes that is right joe.
12:27:09 PM BE_Rep_Albert B Are you planning to purchase this new system today?
12:28:07 PM Joe Good to know. I'm not planning on purchasing yet. I'm still deciding between HP's dv5t which will be released tomorrow and Dell's Studio 15.
12:28:24 PM BE_Rep_Albert B Got it. =)
12:28:29 PM BE_Rep_Albert B Would there be anything else I can help you with regarding your concern ?
12:28:54 PM Joe No, you've helped a lot. Thanks!
12:29:09 PM BE_Rep_Albert B I hope you would fill out our very short survey ( 5 questions and multiple choice only ). Since we are having some contest here with the highest survey. I would really appreciate it a lot. This will be a reflection of our performance for the day as well.
12:29:19 PM Joe Sure.
12:29:44 PM BE_Rep_Albert B Thank you for choosing Dells inspiron Sales Chat. Have a wonderful day.
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