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    Quick Question.

    Discussion in 'Dell' started by citric, May 17, 2006.

  1. citric

    citric Notebook Consultant

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    My order has gone to Shipped and is currently In Transit. But I cannot get a service tag for it. The order history page shows my order, and all fields are filled in except for the service tag. I want to know if I got lucky and got an LG screen and not Samsung.

    Also, I have tried the "Find My System Or Peripheral" and neither my proder number or my customer number pull anything up.

    Anybody know a way to find the service tag?
     
    citric, May 17, 2006
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  2. shof515

    shof515 Notebook Consultant

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    Since you dont have a tracking number for it, changes are i doubt it will get delivery to you by tomorrow since i think the in transit messgae just means it is waiting for a shipping label
     
    shof515, May 17, 2006
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  3. citric

    citric Notebook Consultant

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    That too, but im looking for the service tag, so I can see what parts are in mine, specifically the screen since that seems to be a big issue. DO you already have your Tracking Number though?
     
    citric, May 17, 2006
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  4. drumfu

    drumfu super modfu

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    call/email/chat dell and ask for it
     
    drumfu, May 17, 2006
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  5. shof515

    shof515 Notebook Consultant

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    not yet :(


    How do i chat with Dell thru EPP?Since i ordered my laptop with my EPP discount
     
    shof515, May 17, 2006
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  6. citric

    citric Notebook Consultant

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    got it now. I got a tracking number (though UPS isn't coming up with anything) and a Service Tag (which does work)

    1 W9666 PROCESSOR, 80539, YONAH, T2500, 2.0, C0
    2 C6332 DUAL IN-LINE MEMORY MODULE, 256, 533, 32X64, 8K, 200, 512
    1 C5447 BATTERY, PRIMARY, 11.1V, 9C, LITHIUM, SANYO
    1 GH766 ASSEMBLY, DVD+/-RW, 8X, PHILIPS, SULLIVAN/TOBAGO
    1 CF176 LIQUID CRYSTAL DISPLAY, 17, Wide Ultra Extended Graphics Array, VIDEO ELEC. STDS. ASSOC., GLARE WIDE VIEWING ANGLE, SAMSUNG
    1 GK185 CARD (CIRCUIT), GRAPHICS, 256MB, G70, I9400, II
    1 PC559 CARD (CIRCUIT), WIRELESS, MINICARD, DW1390, BROADCOM CORPORATION
    1 CH993 HARD DRIVE, 100G, Serial ATA, 9, 54, SEAGATE, SEAGATE MERCURY 2
     
    citric, May 17, 2006
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  7. shof515

    shof515 Notebook Consultant

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    did you call dell to get that?..since my page still says the same info as before
     
    shof515, May 17, 2006
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  8. citric

    citric Notebook Consultant

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    i talked to an online person. They gave me the numbers, and I looked 'em up.
     
    citric, May 17, 2006
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  9. shof515

    shof515 Notebook Consultant

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    I cant talk to a person, because according to Dell, i dont exist

    However if i got thru the EPP site, i see my order and everything :(
    but the EPP dont have the chat :(
     
    shof515, May 17, 2006
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  10. citric

    citric Notebook Consultant

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    weird. dunno what to say man. im not even sure what the diff between the dell site and the epp site is
     
    citric, May 17, 2006
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