Read this before buying a Dell

Look forward to stellar customer service folks;
never EVER doing business with these fools again, and I purchase machines for whole IT departments.


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12:42:19 PM System System
Connected with SMB_Randon_T
12:42:24 PM Agent SMB_Randon
Welcome to U.S. Dell Small Business Chat! If we do get disconnected, I can be reached at through e-mail: Please note if you have a dedicated account rep./work for the Gov. or a public institution you will need to contact him/her for help.
12:43:03 PM Customer A******
Hi, i need help with an order I previously place. I just got an email stating that it has been delayed again and that I need to respond to the email today in order to stop it from being cancelled
12:43:14 PM Customer A******
however, I have an outstanding question about one component
12:43:39 PM Customer A******
this is the LCD - I have got 2 different answers to the resolution when I talked to sales and customer service
12:44:20 PM Customer A******
Customer Number: 10*********
Dell Purchase ID: 200********
12:45:19 PM Agent SMB_Randon
you would need to contact customer care at 800-456-3355
12:45:27 PM Customer A******
they send me to sales though
12:46:49 PM Agent SMB_Randon
we can't do anything to that order, only customer care can
12:47:10 PM Customer A******
you know... you guys are ridiculous.. I'm just going to let this order cancel and get a lenovo or a samsung
12:47:34 PM Agent SMB_Randon
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12:47:36 PM System System
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12:47:36 PM System System
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typical dell

 

Well I can say this working for a company similar to del every company has a certain chain of operations that can provision certain services to the customer and be able to access certain accounts. You guys should have a dedicated rep that you should be able to contact tho and the guy should have took more ownership and tried to find the information out for you