Ready to kill someone at dell..where do i go from here?

well, heres the story..
i had an order i placed on 7/11 for xps m1330 with the config in my sig, minus the fingerprint reader and it just had a 9 cell battery.
my price was $1633 shipped after tax.
i also had a note w/CS for a $100 refund after i got the good, and a 4% refund via DPA for a total price of $1468.

now, i had a $100 off coupon from dell university and $150 DPA coupon..not to mention they now offered a free lappy bag with new orders.

so i figured well i should be able to call dell up, cancel my order and replace with the discounts..i called up a XPS EPP rep, by the name of Joseph and he told me he could get these discounst applied and possibly throw in an extra 6 cell battery for all the troubles, i just needed to cancel my order and get back to him..ok, NP i can give up my ETA date in exchange for saving more $$ + getting free bag + free battery. WOOT

so i call up CS, get it canceled, call him back up..stay on hold for a nice while and then he gets back to me saying that the override center wouldnt apply my $150 DPA credit because its only valid on home purchases (BS..i know, but whatever..i could probably get it credit later) - he does say the $100 was applied and he'd toss in an extra battery. total is now $1550 shipped after tax.

I get the confirmation email..and in the email i have one 4 cell battery, no extra battery, no 8400 video, and ground shipping ( i was supposed to have overnight). ..i email my rep and he says sorry bro, ill take care of it and will give you a call in a few hours.

few hours roll around, i call HIM..he says he'll take care of it and he can either put me on hold or call me back..i say well im on my cell, eating minutes..just call me back. 3 hours later i call him and he says he's busy and someone else will get back to me. ANOTHER 4 hours later, around 8pm, his senior associate calls me back, tells me i need to hold and im holding for this guy on my cell phone for literally 45 minutes and then the duche bag says the best price he can do is $1733 shipped...im like your kidding, my order was $100 less, with a better ship date..why did i just waste my whole day, with probably 3-4 hours total on the phone with dell, the frustration and the hassel, to pay $100 more and to get a extra 6 cell battery, and not get $250 off my order + a possibly a free battery like the rep told me he'd do..
the guy just tells me why would i do that, thats stupid..now i'll have a later ship date! I told him the CS rep promised me these discounts and thus i canceled the order, he told me i probabily misunderedstood the CSR and the coupons clearly arent applicable to my order i tell him i want to talk to his supervisor, he tells me he IS the supervisor..i say okay fine, ill think about..hang up.

so here i am now, after going through all this crap and originally being promised i could get these discounts, i think i deserve them..

Who can i talk to or email to just get this taken care of.
At this point its not even so much that i want a crazy price, dell promised me the discounts, made me waste my day on this crap and in the end im spending $100 MORE...

heh

/rant

so, suggestions?

 

ROfl.. ..............

 

i'm sorry, i have no way of helping you but i am writing to just say that i wish there was something i could do. i hope you feel better and get what you deserve (everything you were promised)!! ::sending good vibes::

xoxo
candace

 

I feel for you. I'm just praying this doesnt happen to me. I have reordered, and the CSR promised me that he would adjust the price to my original order's price. I reordered yesterday, and the CSR has not readjusted the price or contacted me. I don't know how to contact him. All I have is his name and his 5digit number. I sent an email to his manager so hopefully it gets to him.

 

supervisors are worthless
in the 10 orders iv placed, iv tried to contract 3 supervisors, with no results..

 

That's why I try to stay as far away as possible from Dell....
I used to love 'em....but not anymore

 

i canceled my order to get a free over night shipping and now i am not getting my laptop till 2008

 

til 2008??

 

You already had a good enough deal to began with, why did you ask for more? With all the deals they offer I am sure they have to stop somewhere. By the sound of it I don't think Dell really cares if you buy the laptop or not anymore.

 

Why don't you try calling HIM again (not the supervisor)?

 

Why does it take that long to get the laptop?

 

The m1330 was a newly released product. They didn't start mass production until this week (so they say) hence only a few people got the m1330's until this week... even if you ordered on June 26th (the release date).

Insane? Yes... Fair? No... Smart? It's retarded.

 

That made me laugh

 

Ohhhh, thanks for clearing that up.

 

going to! but when his supervisor called me so late, he was already gone for the day..so ill be callin tomarrow

 

Try learning not to be so freaking greedy. You got such a great deal and you want to rant. I am happy you are paying more for it now. Either cancel or shut up. Maybe next time you will learn.

 

d94,
There is nothing wrong with trying to get the best deal for what you want. You work hard for your money so you shouldn't feel any guilt trying to get a good deal.

 

Call corporate and stop playing around with peon reps. Work your way up the food chain

 

There is nothing wrong with getting a better deal, but there is a problem when you go over board and cancel out on a great deal and then can't get a better one and threaten to kill someone over at dell????? I think that is going way over board. He should of just placed an order for the better price from the rep and then cancel his old order. Never take anyone's word for it until the order is placed.

 

go to hell little fruitbag, and stop crapping my thread.
maybe one day you'll grow a pair of stop crying when people get good deals?

 

Not crapping your thread. You ask everyone here what to do? I told you what to do. Cancel the order and move on. Maybe next time you will learn not to play with fire.

 

yes, but for some reason your the only one being an ass.
i will get what i want with the appropriate discounts, i just wanted to know whom to call!

what fire? retarded HELL...haha

yeah im pissed and you can bet your ass im going to get the most rediculous price possible for this system.

 

Then you are a month too late and a dollar short. hahahaahah LOL. I wonder who is the retard? You already know who to call and what to do and you still asking users here? I have to say you HAD a GREAT deal till you cancelled it. It's no one's fault but your own. You should of just ordered it from the rep that offered you the better price and waited for order confirmation and then you could of cancelled your older order. You know the xps m1330 is delayed anyways. Even if they ship out your older order you could refuse it. Now there's a tip for ya!

 

Peter - This is his first initial post...... "so i figured well i should be able to call dell up, cancel my order and replace with the discounts..i called up a XPS EPP rep, by the name of Joseph and he told me he could get these discounst applied and possibly throw in an extra 6 cell battery for all the troubles, i just needed to cancel my order and get back to him..ok, NP i can give up my ETA date in exchange for saving more $$ + getting free bag + free battery. WOOT". So know do you understand why he is upset? He was told he could, and now he can't.

 

You didn't have to cancel you order to get free overnight shipping!

 

The rep would of placed the order for him reguardless if he still had the old order. They only make money on orders and nothing else.

 

the reason i had to cancel my old order first is because my DPA limit is 2k.
so i cant have two 1.6k orders on there

anyways, i called up someone else and im being taken care of and given additional discount.. im looking at around $1300-1380 shipped after i get my discounts..they threw in the fingerprint reader for free aswell.