Received My Dell XPS M1330, Faults but don't Want To Return It :-S

Hi,

I received my dell XPS m1330 after ages ages and ages, and noticed the following faults so far, but if i return it, there are no guarantees that i'll get a perfect new one or it repaired perfectly. I've read on this forum, replacements are worse or when fixed, there are further issues.

The faults so far is:

A slight Scratch on end key - not sure if i done it, but i'm 99.9% sure i didn't.
One dead pixel - the major issue
the keyboard is a bumpy but no flex in it - i can live with it.

What are my options and what would you do?

TIA

 

Ask for a keyboard replacement, that is a user replaceable part I think...

As for the screen... where is the pixel and how anal are you? For me knowing it's there is something that will eat at me regardless of whether it effects my usage very much.

 

If thats the case, i'll get on the phone to dell about the keyboard scratch.

The dead pixel is in the bottom middle just above the IE Status Bar if IE is displayed. I'm also not happy about it as i want my laptop to last me years to come. It's dead and not stuck.

Even though it annoys me, whats my option? Will they give me a replacement because of one dead pixel?

 

Yes I would say so,You are within the 21 day periode,to get a replacement.Also you are not happy with that laptop,that is what should matter the most,And dell has to do what they can to satisfy thier customer.But just to be on the safe side,to get a replacement ,say you have a more of a majore issue,and when that one comes,you can compare the 2,to see which one you want to keep.

I had called dell today for my replacement,the whole process was 10 minutes,on the phone with CSR,I called the 800## you would call for status info,and the rep,issued me a new replacment,should ship in 7-10 days

 

yes you can ask for the replacement and when you get it you can compare the 2 and keep the one you want. I ordered a replacement on Aug. 16 was told 5 to 10 business days, I am still waiting the last time I called they said another 15 business days from Aug. 29, then I called at the begining of this week I was told that it was 60 business days but the replacement ones are put to the front so now I don't know who to believe. I also can't access the online status as it always says to contact the 800 number when I do I am on hold for about 1 hour just for them to tell me it is delayed so if you are going to ask for a replacement I would do it soon

 

I'm curious in situation like this, if you have at home service and there are only two definite problems and it's not like the whole computer's crapping out, would it be easier to go the replacement route or just request at-home repair?

 

granted the manufacturing process is difficult to achieve a defect-free screen but at this day and age, plus a premium notebook like the m1330, for me it will be unacceptable. a couple of years ago i would disagree with this statement

 

so for replacements, do you have to send back the first one? or they send the replacement and then you return the first one? or keep both? LOL =P

 

I've emailed my Sales Rep as he told me to contact him if any issue arrises after you receive the laptop.

Also the adapter port on the laptop is not really tight and could come out easily.

this is getting worse day by day.

 

Update:

I spoke to Dell XPS Support in Dublin and the guy was very very helpfull. They said the laptop should be replaced since its brand new and damaged/defective and it should not have any dead or stuck pixels.

I said to him trying to say this to Dell Customer Care in India will be a joke as they will say it probably a characteristic, so he said he'll speak to them for me and conference me in which was very nice of him, however, dell customer care is closed on the weekend. :-(

i'll now have to call Customer Care on monday and see what they say. the guy in XPS support works in the server department so was just covering xps support so won't be able to do it for me on monday but did say if i get no joy, to email him.

He told me to be persistent to get a replacement not repair and take no crap from them. I'll keep you posted.

If they do give me a replacement, it'll probably take months to get it, but hopefully by then, the common faults will be rectified. I live in hope!

 

You have the right to that replacement and, even while it is months to get (which it wont be as they are first priority), you can set that system up then just swap the hard drive when the new one comes...

Simply unscrew four screws pull out and put in new system.

 

Hi,

I called Dell UK Customer Care this morning and they are seding out an a replacement, when i don't know, but I don't mind waiting as my faults arent show stoppers and hopfully by then, all common faults will be ruled out.

If i get a second faulty one, i think i'm screwed since i wont be able to request a another replacement as i'll be outside of my 30days and Dell have the power then.

I've also noticed i have a dent in the palm rest in addition to the deal pixel and keybaord scratch. I don't recall seeing this dent before, but from looking at it from a different angle it's truly visible. Is this due to wear and tear or from before.

Anyhow, i'm getting a replacement which hopefully should be defect free like some have on the forum.

 

lol Back to square one - The ORDER STATUS

Pre-Production as of 10/09/2007 Phase: 2. Pre-Production

1. Order Processing
2. Pre-Production Monday, September 10, 2007
3. Production
4. Delivery Preparation
5. Dispatched

Your Order is being prepared for production.

For answers to the most Frequently Asked Questions please click here

Detailed Information

Your Order Information
Dell Customer Number: xxxxx
Dell Order Number xxxxx

Further Information
Order Date: 10/09/2007
Estimated Delivery Date (on or before this date): 26/10/2007

Pre-Production as of 10/09/2007

 

Who cares though...you have a system while you wat to do what you want with!!

 

I don't think it should take very long for the replacement to come. I requested one on 9/9, called back on 9/10 and got the order number with a 9/14 ship date. When I called the automated service yesturday it was in kitting. Just called this morning around 8:30a and now it is in boxing! So hopefully this one won't have any issues that my last one had, otherwise I'll just request another one since my original order shipped on 9/6 so I still have time before the 21 days are up

 

I agree, but i don't want to end up with another duff replacement system that i have no option with since it's gone over the 30 days. But it seems everyone xps now shipping seems to be fault free. i guess time will tell.