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    Refuse delivery or accept and ship it back?

    Discussion in 'Dell' started by sav, Jun 1, 2006.

  1. sav

    sav Notebook Consultant

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    OK, I need to return a Dell laptop that I am supposed to receive tomorrow. What's the best strategy of doing it: should I refuse delivery and let Dell pay for it or should I accept it and then return? Dell's rep I talked to wants me to accept it, because my refund would supposedly be faster. Any advice/experience?
     
    sav, Jun 1, 2006
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  2. NetBrakr

    NetBrakr Notebook Deity

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    Why do you want to return it?

    JC
     
    NetBrakr, Jun 1, 2006
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  3. Amber

    Amber Notebook Prophet NBR Reviewer

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    Supposedly (from what I've heard), you are suppose to refuse shipment, but I'm not 100% sure. In order to make returns, you have to notify dell ahead of time, and get a authorization, etc on it. That's the only reason as to why I see they would want you to accept it. Plus you'll have to pay a restocking fee if you accept it.
     
    Amber, Jun 2, 2006
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  4. sav

    sav Notebook Consultant

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    Well, returning M140 cause I got a better deal on 1405... Already got RA number and no restocking.
     
    sav, Jun 2, 2006
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  5. Amber

    Amber Notebook Prophet NBR Reviewer

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    Then i see no reason to accept it, but that is just my opinion.
     
    Amber, Jun 2, 2006
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  6. j4y_7

    j4y_7 Notebook Consultant

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    Just refuse the delivery. It'll save you time; although it might take a little bit longer to receive your refund. If Dell ends up charging you a restocking/return shipping fee, just dispute it with your credit card saying that you never got the package.
     
    j4y_7, Jun 2, 2006
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  7. sav

    sav Notebook Consultant

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    Dell shouldn't charge me a restocking fee, I already got it confirmed in writing (chat session transcript), but I won't be able to dispute it, because I used DPA.
     
    sav, Jun 2, 2006
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