Replacing my new 1530

My 2 day old 1530 has a defective fingerprint reader. The Dell tech has ordered a replacement laptop the same as I have now rather then send a tech out to fix it. I thought only sales reps could order replacements. He gave me a case number but how do I track it through the production stages and delivery progress like my original one? Has anyone had tech support order replacements?

Thanks, Tony

 

Did they initiate an exchange? I would call back and see if they have more information. Usually you don't get a system exchange by a tech support rep, at least I haven't.

 

It's possible their policy has changed.

I just logged on Dell Chat and complained about all the problems I've had with my Vostro 1400.

I requested a new system and they said OK.

It should be in this week. I'll keep you updated.

 

I've had laptops replaced via tech support as well, so it is possible. Just make sure the tech wasn't BS'ing you and call in or use dell chat to see if there is a file open for a new laptop order so you aren't wasting your time waiting for a laptop that isn't even coming.

I have heard stories of Dell reps having "put in orders" for laptops that were never actually on their way (sucks so much)

 

I received a phone call every day believe it or not updating me on the production and delivery of my new unit. From the day tech support said they would replace it, it took 5 business days to get my new one. The new one works great and they gave me 10 days to ship the defective one back which I'm doing tomorrow. What fantastic service. They just called me again tonight to ask if I was satisfied. They also gave me a $100 credit to buy accessories becusae I didn't get the cd holder, sleeve, etc. You gotta love Dell!!!

 

Very nice! I thought the $100 coupon days of yesteryear were gone. I got my M1330 with a bunch of scratches and things...tried to get a coupon for the inconvenience and repairs but my attempt failed