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    Return Policy Questions

    Discussion in 'Dell' started by mel0526, Jul 23, 2007.

  1. mel0526

    mel0526 Notebook Enthusiast

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    Hi,

    Before I buy a notebook for Dell, I have some questions about your experience with the return policy.

    I will like to buy a inspiron 1520 but I never used Vista or a Dell notebook before and I'm not sure I will like it. If I don't like it and I choose to send it back, I know I will have 21 days but I will have to pay for the shipping and handling? What is the cost of the shipping and handling? Where it's ship back? If I have a reason (something that I don't like or doesn't work great...), do I will have a restocking fee?

    Let me know about your experience...

    Thanks you.
     
    mel0526, Jul 23, 2007
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  2. mel0526

    mel0526 Notebook Enthusiast

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    Can somebody with experience with the return policy in the US answer my question? I asked it to a Dell sale representative and he said he don't know about the return policy just I have 21 days in the US.

    Thanks.
     
    mel0526, Jul 25, 2007
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  3. $partacus

    $partacus Notebook Guru

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    somewhere in the return policyh its written that you actually have 30 days. There was a thread about this a few pages ago, scroll down.
     
    $partacus, Jul 25, 2007
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  4. Stella

    Stella Notebook Deity NBR Reviewer

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    From what I understand, there is something on their website that will allow you to argue for a full return after 30 days. However, it will probably be less trouble to return it within 21 days since you then won't have any argument from reps.
     
    Stella, Jul 25, 2007
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  5. Anzial

    Anzial Notebook Evangelist

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    I saw a Dell commercial for Vostro's (US)... At the end, it mentioned NEW 30-day total satisfaction policy, so I guess, at least in small business division, Dell offers 30 days returns. Not so sure about other divisions, tho..
     
    Anzial, Jul 25, 2007
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  6. mel0526

    mel0526 Notebook Enthusiast

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    It's not really the number of day I have to return it but the process and if I will get a full refund or not?

    Nobody with an experience?
     
    mel0526, Jul 25, 2007
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  7. $partacus

    $partacus Notebook Guru

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    That was also in a recent thread, use the search function or just go through the past 5 pages or so.
     
    $partacus, Jul 25, 2007
    #7