Return nightmare

I tried to begin a return of my M1330 back in November of last year. I shipped my machine back to them in December, they said they'd have the money back to me through the "original mode of payment" in thirty days. It's now March, and I still don't have my money back.

I've emailed them multiple times, and each time they just say "we need 30 days to return the money through the original mode of payment".

I paid through a Dell Preferred Account. Now if that was my mode of payment, how am I supposed to get my money back? Will it be credited to my credit card or will they send a check or what?

It's now been several months, and I'm very irritated at Dell. What should I do?

 

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I've done that, each supervisor tells me something different. Some say I still have to return machines (which I don't have in my possession) and others just tell me to wait 30 days.

 

Sounds like they think they didn't get it back. Provide them with the tracking information of the shipment label you used. Do not settle for waiting 30 days. Demand something that is screwy. Do not hang up until the problem is resolved.

 

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When I saw your thread title, I wasnt suprised I saw the section was Dell. I guess keep calling... Try a differend department.... Im not sure. One of the main reasons I will not buy Dell, terrible support, along with quaility and all, but anyway, I guess just call againa demand an answwer and ty a different department also. Hope This Helps

 

But how do they return the money to me if I paid through DPA?

 

Anybody? I have a feeling they'll only give me Dell credit instead of a full refund, which isn't what I want.

 

Have you receive a statement for your DPA?

Can you check online to see if you have credit amount showing for your account?

If you charged it originally to your account and then they refunded it, you should have the same open to spend amount as before you purchased it.

 

My experience has been opposite of yours in terms of support and quality. I've dealt with Dell for years, and have watched over hundreds of Dell machines. We've had occasional problems, but by and large things have been good. I've also personally sent back a 2007WFP display for a 2407FPW and ordered several laptops for clients, and in all cases, service was courteous and professional

To the original poster, call and talk to a supervisor again. For the future, document any phone calls you make (time/date, who you spoke to, your case number, and details. Ask for a supervisor, and give them proof that you shipped it back to them and still have no refund; fax/email it to them if possible. Do not allow them to run you around or end the call on their terms, and if necessary, ask to get in touch with their consumer ombudsman. If necessary, send an e-mail to [email protected] documenting (politely but firmly) your entire story, all calls you've made, and your tracking number, case numbers, etc. This e-mail address usually gets read by someone at high levels and results in solutions.