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Hi,
I ordered a Dell Inspiron 17r Special edition laptop on the 29th September , and got it delivered on 1st October . It seemed to be working fine until 2 days ago , when i tried to power on the system but it did not power on . I tried everything , but nothing seemed to work .
I then called up Dell technical support on 18006249896 day before yesterday , and spent almost 2 hours on phone , having had a frustrating experience and with no solution in the end . The Case ID :- 865994029 .
First I was asked my service tag number and the billing related information . Then the support guy tried to diagnose the issue related with my machine by having me perform various troubleshooting steps . In the end it was diagnosed that the battery had gone bad and the system was able to start without the battery in the system .
But since this is a brand new laptop , being only 20 days old , the fact that the battery had gone bad got me concerned and i decided to return my system because i was not satisfied with what all i was told . My laptop was still under the 21 day return policy , so i asked the procedure for returning it . I was then told that i would be transferred to another department . To my surprise , the new department again told me that they would transfer me to yet another department . I was transferred more than 6 times during my entire conversation to other departments , and spent almost 45 minutes waiting for me to get transferred . Finally , after 4-5 transfers , i got to a guy who said that he would assist me in returning it . To my shock he LIED to me telling that the laptop was delivered on 29th September , while it was delivered to me on October 1st . He kept lying that it was indeed delivered on 29th September , and when i demanded to talk to his supervisor , he transferred me yet again . I again got to a guy , who told that the laptop has been out of the 21 day return period which starts from the date of invoice . When i asked how can the period start from the date of invoice even when i haven't received my laptop , he replied that he cannot help me further , even when my laptop was still under the 21 day return period . When i asked what was the solution , he did not have any answer and hung up on me .
So even after spending more than 2 hours of my time on phone with Dell's pathetic customer service , i did not have any solution to my problem from Dell's side , and had executives lying to me which further frustrated me . My system is yet not powering on , and i cannot use it . I won't again buy a Dell system nor would recommend anyone buying it .
So I demand that Dell process my request for returning my system and provide me a NEW Replacement or else i would have to resort to Legal means for dealing with Dell.
Awaiting an early reply from the concerned person representing Dell
Regards,
Shashank Shrimal
Return of inspiron 17r 7720 .
Discussion in 'Dell' started by SHASHANK_BEST, Oct 21, 2012.
