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    return question

    Discussion in 'Dell' started by mordeth, Aug 31, 2007.

  1. mordeth

    mordeth Notebook Evangelist

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    how would you go about returning a system that has grainy screen problems and possibly avoiding the 15% restocking fee? i just talked to CS and the guy tells me the problem is due to settings. my brother even confirmed that the screen is grainy. if you move a couple inches to left or right, parts of the screen become un-viewable. there is also some light leakage coming from the bottom which affects watching dvds.

    will dell first send me a replacement then i have to ship this one back?

    i have read the policies but what do you guys tell the customer service as your problem when returnin so they dont charge the 15%..
     
    mordeth, Aug 31, 2007
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  2. TrboH22

    TrboH22 Notebook Enthusiast

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    From what I understand, they vary rarely charge a re-stocking fee. They generally send your new system and have you ship the old one back in the new box I believe.
     
    TrboH22, Aug 31, 2007
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  3. Les

    Les Not associated with NotebookReview in any way

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    Yes you have 30 days for the exchage order request. If ity goes outside that you cant get the 100% return from Total Satisfaction program.

    the 15% and paying for mailing is for special circumstances only; call Dell and they will confirm that.
     
    Les, Aug 31, 2007
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