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    Returning a Dell EPP Purchased laptop for a refund?

    Discussion in 'Dell' started by junglebungle, Jan 16, 2012.

  1. junglebungle

    junglebungle Notebook Evangelist

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    Hello

    I purchased a Dell laptop which I've had now for 6 days, I just spoke to customer care as I want to to return it for a refund and they said because i purchased it via EPP i am not entitled to a refund???

    Is this correct? surely not... I am not happy with the laptop and I'm within my rights to return it surely?

    Any advice would be appreciated

    Thanks
     
    junglebungle, Jan 16, 2012
    #1
  2. corpses3

    corpses3 Notebook Consultant

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    Issue a charge with your bank.


    Save yourself the headaches with india support.
     
    corpses3, Jan 16, 2012
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  3. Robin24k

    Robin24k Notebook Deity

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    It's hard to say whether or not you're entitled to a refund if you change your mind. I'm not familiar with EPP, but it's possible that as part of the terms and conditions for purchasing at a discount, returns are not allowed (unless the product is defective, in which they will exchange it).

    Check your order confirmation emails for details and speak to a supervisor to see if there is indeed such a clause.
     
    Robin24k, Jan 16, 2012
    #3
  4. 2.0

    2.0 Former NBR Macro-Mod®

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    There's also the option of selling it on eBay or Craigslist. That will save you the 15% restocking fee Dell charges for returns.

    On refund: They may have that policy if you are not actually qualified to use the code. In any event, rather than asking on a forum, simply call Dell and ask various reps and a supervisor.
     
    2.0, Jan 16, 2012
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