Returning a product to Dell

After a couple days of use, I'm not liking my E1405 that much anymore. The light leakage is too noticable for someone like me when I'm watching media. Dark color palattes get washed out, and since most video doesnt fill the entire screen, the bottom letterbox is noticably lighter than the top. The shimmer effect over lighter colors has also grown noticable. This just doesn't work for me, especially since the E1405 is advertised as a media machine. It's too bad, because I really thought I would like it.

I already know what I'd like to replace it with, and it isn't a Dell. I'd like to return this as soon as possible. I know some of you have sent back the E1405 for similar complaints. Will Dell waive the restocking fee? I really don't see why I should pay them to take back defective merchandise. I'd like my money back to buy a higher quality product, something that I know will last my college career. Thanks in advance.

 

Just mention "defective" and type aggresively and they shouldn't charge you anything. Only prob is you gotta ship the laptop back to them...

 

They will make an arrangement to pick up the laptop if they admit the laptop is defective. So, you don't have to pay for shipping back.

 

They are picking mine up free of charge Friday or Monday. Of course, I had to go through technical support to really prove that there was a problem. Then they tried to talk me in to sending it in and just have the LCD replaced. Basically, I just insisted that they take it back, and they did, no restocking fee, no shipping charge.

 

Thanks. I'll have to call it in since the website still won't recognize my service tag.

 

I have a bit of light leakage down the bottom. It's not that noticeable. Would it be worth sending back, or would I probably end up with a worse laptop?

 

Do not bother with tech support or the online system. Call this Dell # and extension. 800-624-9897, press 1, enter extension 7266966, then go thru all the menus... press 1, then 2, then 4, then 2 and then 1. Call between 10am and 5pm USA EST.

- You will not be put on hold or transferred around.
- Tell them its defective, they will waive the restocking fee and send UPS or DHL to pick it up at no charge to you. I would request DHL because UPS never showed for me after 5 days. I called the above number again on Tues and Dell called then called DHL. DHL arrived to pick mine up 2 hours later (on the same day!).
- The entire process will take you all of 5-10 min. if you take this route.
- Best of all ....no hassles !

 

Is that a particular person's extension? Because I went straight to the return hotline, and no matter how much I told whomever I got on the other line that the screen was defective, they insisted that I open a tech support ticket.

 

No its USA customer care...whom you would ultimately get transferred to by other Dell departments to set up a return. But, if you go to them initially thru that extension during the hours I posted they will take care of you directly and simply take the return request - without the hassles.

 

Well, I wish I had known that yesterday

 

He will need to pay a restocking fee

 

Not if unsatisified due to a defect. Dell is pretty ok in this regard.

 

I just returned a E1505 because I was unhappy with the screen resolution. I had to pay to ship it, but no restocking fee in the first 21 days.

Ordered a D820 last night before the $400 off expired - this time with the correct native resolution for myself.

 

Wow, this is great, thank you!