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    Returning my Dell, fees?

    Discussion in 'Dell' started by roland_j, Mar 27, 2008.

  1. roland_j

    roland_j Notebook Consultant

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    So I'm returning my XPS M1530 after 2 weeks of owning it. Can't say much except a lot of the problems I have with it shouldn't be there, like the mousepad issues, which shouldn't be there because Ive used $400 laptops with better mousepads. Or the strange lump in my keyboard. Anyway,

    I'm wondering for people who've returned, were you charged any fees? My packages are opened, such as one DVD case, and the earphones have been used, microfiber cloth used, and such. Laptop isnt scratched or anything though
     
    roland_j, Mar 27, 2008
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  2. jazzjackrabbit

    jazzjackrabbit Notebook Consultant

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    no.. just phone up cust service.
     
    jazzjackrabbit, Mar 27, 2008
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  3. Khris

    Khris Yes I am better than you!

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    Exactly.....call Customer Service because YMMV from everyone else's. Some people have been charged a restocking fee while others haven't (I wasn't charged anything when I returned a Latitude D620 last year).

    Only a Dell rep will be able to tell you for sure.
     
    Khris, Mar 27, 2008
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  4. Evan42

    Evan42 Notebook Guru

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    you do have a trump card if you bought it on a credit card.

    worst case, call the cc company to dispute...

    I actually had an issue with Dell a while ago re: a pocket pc back when people bought pocket pcs and ended up with one for free (when I was really just looking for them to ship the correct more expensive model I had paid for).

    Here's what happened to me, but i don't know if your cc company will follow the same procedure:

    1) I contact cc company to verbally mention complaint.
    2) CC company contact merchant to allow merchant option to rebut my complaint (easy step for merchant, don't see why they wouldn't do this).
    3) CC company sent me letter informing me that merchant disputes my complaint. I am told there are 2 "rounds" where I have to send notarized letters to cc company and the merchant can send one as well in rebuttal for each "round". After this, if both contestants are still standing, it goes to a steel cage match (arbitration).
    4) I send first notarized letter, merchant replies.
    5) I send 2nd notarized letter, merchant gives up, just refunds all of my money and tells me to keep the pocket pc for free(which isn't even what I was asking for).

    I guess if you can demonstrate that you have enough free time and are willing to eat into enough of their customer service, and eventually legal department's time, they will do what's most cost-effective for them.

    I actually assumed I'd be "blacklisted" or something from Dell, but that didn't even happen (or it expired), as I have successfully ordered from them since then.
     
    Evan42, Mar 27, 2008
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