The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Ridiculous - Playing the Dell Service Lotto

    Discussion in 'Dell' started by lindstroem, Mar 12, 2009.

  1. lindstroem

    lindstroem Notebook Consultant

    Reputations:
    124
    Messages:
    187
    Likes Received:
    0
    Trophy Points:
    30
    Hang with me guys because my history with Dell regarding one computer is quuite considerable...

    I recently recieved a swap for my dell XPS M1530 after technicians had 4 tries with it.

    -On the 17th of december 08, Dell said that they laid an order for the computer (and charged me the extra money for an upgrade by my choice). They said it would take about 2 weeks.

    -After 1 month the 17th of jan, I call them to ask about my status since they didnt give me a ID-number (sent to wrong mail). They say that it had been shipped.

    -After another 2 weeks I hadnt recieved a computer so I call again, they say that it was being shipped. A request a confirmation mail and they send me a mail stating that the order was placed 17th jan(!). So they had forgotten about the order in december. When I confronted the guy, he said it was because of the holiday. I want a months christmas holiday as well.

    -When I check the confirmation mail I see that they have shipped the wrong screen with the computer, lower res that I had originally and not as we had agreed upon. They recall my computer instead of changing the screen on site. I demanded a rushed handling of the new computer since I was leaving for Australia for 6months in about 1½ week. They give me 1gb ram for the "trouble".
    -The computer arrive one day before i leave for Australia... with flaws....

    -I contact Dell XPS Next day support in Australia because of the troubles and after about one week they reach the conclusion that they need a tech to come replace parts.

    The story from there on is explained in my complaints letter below:

    After that, no response.

    8 days later I ask for a status of the errand, no response...

    6 days after that, I sent this:

    That was two days ago and still no response.

    Comments, suggestions?

    Worth continuing? how?
     
    lindstroem, Mar 12, 2009
    #1
  2. Zetsubou

    Zetsubou Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    A bump for your trouble.
     
    Zetsubou, Mar 16, 2009
    #2
  3. nizzy1115

    nizzy1115 Notebook Prophet

    Reputations:
    2,557
    Messages:
    6,682
    Likes Received:
    1
    Trophy Points:
    205
    Quit emailing and call.
     
    nizzy1115, Mar 16, 2009
    #3
  4. lindstroem

    lindstroem Notebook Consultant

    Reputations:
    124
    Messages:
    187
    Likes Received:
    0
    Trophy Points:
    30
    I called during my troubles in Sweden, but since English is not my native language,
    I feel that I can express myself better and "hold my ground" via mail. =)

    I got a response from the technician where he stated that he had escalated the errand to his supervisor who was deciding their course of action.
     
    lindstroem, Mar 16, 2009
    #4
  5. tmaxxtim

    tmaxxtim Notebook Evangelist

    Reputations:
    18
    Messages:
    359
    Likes Received:
    0
    Trophy Points:
    30
    You are better off calling for problems like that
     
    tmaxxtim, Mar 17, 2009
    #5