Scheduled Delivery Date: Sep 29, 2005. What?

It's me again. Iam the over- excited guy waiting for his Dell Latitude D610. I'll recap you real quick, then i want your experiences with dell or opinion.

I purchased my Latitude D610 online on 9/14/2005, via business account next Day delivery using FEDEX, along with our business fedex account number. There was a 2 day delay in pre-production because Dell had our old billing address and not our new one(we moved over a year a go) . I was a little disappointed in the delay but understood on why they waited to make sure the address was correct. So it finally went into production on 9/16/2005- yeah!!. Then by friday 9/23/2005, the computer had shipped via UPS 3-5 day. WHAT? I called Dell to complain that I placed the order via our FEDEX account # with next day air. They told me that during the delay of the wrong billing address mixed up that the person inputting the chages didnt notice i had put down our own carrier (FedEX) and NEXT DAY DELIVERY. So he ended up putting us down for 3-5 Day UPS ground. At this point Iam BOILING. To make a long story short I got Dell to refund me my total shipping costs, plus a $100.00 Dell certificate used any time. What i want to know is- Is this more than enough compensation ? I should have had the notebook by today at the latest. Now, i have to wait until this Thursday. Im stuck with a business meeting presentation tomorrow with my powerpoint file on my thumbnail drive with no notebook. Iam a little ticked! Should i take this any further than free shipping and $100 certificate used towards a dell purchase? Please, your input would be much appreciated and mabe even a little healing. Thank you for reading Marks frustrations.

 

Tell you what, ill take the 100 dollar cert and you can punch me where the sun doesnt shine until you feel better

 

You are boiling cause you are going to get your notebook in three day instead of one?

 

I think what they did was more than enough. I know it sucks that there is a delay but at least it hasn't been postponed a few weeks. They could have asked UPS to ship it back to Dell so they could put it on the FedEx and it would have been delayed longer.

 

You're right. I know i over-reacted but im just impatient and i, like eveyone else wanted their 1st notebook yesterday.
2 days to go!

 

Certainly can undersatnd that. One of the things that sucks about not buying in the store.