Screwed by Dell exchange???

just got my M1530 replacement, another M1530


Old specs:
1 RM492 Processor, T8300, 2.4, 3MB, Core Penryn, M0
1 NK750 Keyboard, 86, United States English, Single, Pointing Barents
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 DF315 Assembly, Adapter, Alternating Current, 90W, Mobile 2007 Liteon, 3PIN
0 01323 INFORMATION..., NO ITEM
1 RU345 PLACEMAT..., GETTING STARTED..., EXTREME PERFORMANCE SYSTEM..., M1530, DAO/EMEA
1 UY685 Cord, Power, 125V, 2.5A, 1M, C5 Dual, United States
1 XR215 Assembly, Palmrest, Aluminum W/FPRDR, M1530
1 DP157 Assembly, Camera, 2M, Integrated Manufactured In China, Latin America, M085
1 RU671 Bezel, Liquid Crystal Display Plastic, W/CMRA, M1530
1 TW430 Hard Drive, 160GB, Serial Ata 9.5, 5.4K, SA160
1 M495F Kit, Software, Trend Micro, 16.6 English
1 M698C Assembly, Dvd+/-rw, 8, SLOT, 1530 Panasonic
2 Y9540 Dual In Line Memory Module 2GB, 667, 256X64, 8K, 200
1 R109C Kit, Software, Turbine, Lord Of The Rings, Extreme Performance System, DELL AMERICAS ORGANIZATION...
1 RN887 Battery, Primary, 56WHR, 6C Lithium, Dynapack InternationalTechnology Corp
1 GN866 Kit, Software, Dell Media Direct3.5, Digital Video Disk Drive Extreme Performance System
1 U450C Liquid Crystal Display 15.4WUXGA, Video Elec. Stds Assoc., True Life, Secondary
1 XR855 Bracket, Support, Metal, 15.4 Liquid Crystal Display, L, M1530
1 XR856 Bracket, Support, Metal, 15.4 Liquid Crystal Display, R, M1530
1 XR857 Assembly, Cable, Liquid Crystal Display, M1530
1 HX425 Kit, Software, Overpack, VHP32 A01, Digital Video Disk Drive England
4 2864D Screw, M3X3, K SCREW HEAD..., MICROSOFT..., BLACK OXIDE...
1 D501F ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., DISCRETE..., 256M, M1530
1 F084D Kit, Software, Roxio, 10-0, Dell Edition
1 MK933 Card, Wireless, Minicard, 4965 Most Of World 1
1 J710C Assembly, Cover, Liquid Crystal Display, Bluefish Magnesium-alloy, M1530
1 XR216 Assembly, Heatsink, Notebook MEROM, M1530
1 XR217 Assembly, Cover, DASHBOARD Plastic, M1530


Replacement Specs

1 X496C Base,Notebook,CPEN,T9300,2.5 M1530
1 2835C Module,Documentation,Airborne,2-DAY,DELL DRCT
1 8U335 Ship,Notebook,Inspiron Sputnik, 250N,US
1 C912C Module,Label,Intel,Notebook Core Merom,Core Penryn
1 CM279 Module,Bezel,Liquid Crystal Display,W/CMRA,Cold Cathode Fluorescent Lamp,M1530
1 CY416 Module,Software,Dell Media Direct,3.5,Operating System
1 CY425 Module,Software,Dell Media Direct,3.5,HAWKE
1 D050D Module,Software,VHP32SP1 Consumer Notebook,England DAO/BCC
1 D351F Module,Liquid Crystal Display Notebook,Black,Dummy,M1530
1 DP952 Module,Keyboard,86 United States-English,Dell Americas Organization
1 DR464 Module,Label,Microsoft,WindowsVista Os,Premium,Inspiron
1 F022F Module,Liquid Crystal Display 15.4WUXGA,Dummy,M1530
1 FW069 Module,Card,Network DW1505,Inspiron,United States
1 FX125 Module,Software,CMRA APPL Inspiron
1 FX345 Module,Software,FPRDR APPL Inspiron
1 H081D Module,Software,Quick Fix Engineering,VHP32SP1,Consumer Notebook
1 J019D Module,Software,DELL-DOCK Consumer
1 J206C Module,Software,Dell Connect 2.1,Dell Americas OrganizationEMEA,Brazil Customer Center
1 J908C Module,Dual In-line Memory Module,4G,800,DDR2,2X2G Inspiron
1 K838F Module,Software,VHP32SP1 Digital Video Disk Drive,MUL5 Dao/bcc
1 KW181 MOD,SW,DSPRT-CTR,2.0
1 N533M Module,Software,Mcafee SAPPHIRE,30DAY,Multiple User Interface
1 P155D Module,Hard Drive,500G,S2,5.4KSamsung,Inspiron
1 P166F Module,Software,VHP32/64 Certificate Of Authenticity
1 P485C Module,Dvd+/-rw,8X,1530,Sony Inspiron
1 PU575 Module,Remote Control Notebook,Mobile 2008
1 RH778 Module,Adapter,Alternating Current,90W,Lead Free,Liteon Russian
1 T013C Module,Software,Works,9 English
1 T630F Ship Group,Notebook,United States,3P,M1530,Dell Americas Organization
1 TK366 Module,Battery,Primary,56WHR 6C,Dynapack International Technology Corp
1 TR250 MOD,SOFTWARE,DELL MEDIA DIRECT3.5, KIT,DVD,XPS
1 TY009 Module,Cover,Liquid Crystal Display,Black,M1530
1 U350D Module,Liquid Crystal Display 15.4WUXGA,True Life,Secondary 1530
1 W871N Module,Software,WINDOWS-LIVE Consumer
1 XM544 Module,Software,PC-RESTORE Transactional Line Of Business
1 XR147 Module,Assembly,Base (assemblyOr Group),256M,M1530
1 XR226 Module,Palmrest Magnesium-alloy,W/FPRDR,M1530
1 XR617 Module,Media,Digital Video Disk Drive,Resource Dvd XPS-M1530
1 XR620 Service Install Module Software,Inspiron,XPS-M1530
1 Y425G Module,Software,Dell Remote Access,1.0
1 Y573C Module,Software,Roxio,10.2 Dell Edition

warranty expires in 3 days

 

Everything looks in check, you got some specs upgrade. What is wrong exactly?

 

Just thought that I would get SXPS 16 like everyone else in this forum

 

Kind of hard to read the specs from that wall of text, but what GPU did you have and what does the new one have?

 

It was Nvidia GT8600 m 256 mb

the new one has the same card

I just want to know if I should complain to Dell before my warranty is expired

 

They were not going to send you a XPS 16 since your warranty will expire in 3 days. They had no good fiscal reason to do so. I would still complain though.

 

Your title is very misleading with the "screwed" part. I would say even if you complained, it would not do much good. The reason is Dell fulfilled their promise of a machine equal or better. From what I made of what you posted, your replacement is the same model with a few upgrades (processor, hard drive). Although sometimes there are model upgrades, from what I have been told from Dell managers and from around the forums is, if the model is not available (check the Dell outlet), then they will issue a new model [I just checked and your model is still being sold as of 5/5/10 2:59 AM]. It is unfortunate that your warranty expires in 3 days, the only thing I would complain about is asking if there is an extension of the warranty because by the time you receive the machine it may already be out of warranty.

 

I would complain about getting another faulty GPU...

 

+1.

ramzes, please learn to use the edit button.

 

I apologize for missleading title and multiple posts. I am new to this forum and everyone here is helpful with information about Dell system exhange. Thanks everyone.

I was offered to extend my warranty for 1 year for $279.
should I go for it and see what happend with the replacement to cover my butt?

 

Hmm....I would say not to extend the warranty since it is $279. The reason is $279 is a lot of money for old technology. Chances are the replacement will last at least another year before it breaks down. If I were you I would save the $279 and use it towards a new machine.

 

I agree with comp. There's no wrong-doing here. You'd be asking Dell for an expensive hand-out to a customer that won't be under contract by the time you receive the product. As mentioned previously, the only conditions which people receive model upgrades are when the model they are replacing is no longer available. You even received a slightly better model as well, so I would say you made out just fine as it is. In all cases the models you receive are returns or refurbished computers, which are subject to availability. You got lucky (or unlucky) in this case since Dell had an available supply.

 

should I return the old laptop or keep it since they dont have any payment information from me?

 

Pretty sure they have your address and will come and get the laptop w/police or other legal assistance as necessary if you don't return it. I'm going to have to label non-return after you've gotten your exchange as flat-out fraud.

 

Agreed. That would be bad karma for you

 

What a stupid question! What are you thinking? Dell will come down on you like a ton of bricks and will do everything in its power to destroy you.

 

Dell employs a third party recovery ... I think his name is Vinny.. Dell may be changing their replacement policys internally to reduce loss. Esp with your warranty ending- they think that you will either 1- pay for a warranty ext, or 2, nothing and its not their problem anymore-

Furthermore with all the recent issues with the 1640, Dell sees less risk sending you an upgraded 1530 then a 1640...

Dell may also be aware that there are some that are just angling for an upgrade, esp when they are refered to "others" in this forum getting X, Its munchausens by proxy...

 

A moderator should lock and delete this thread, this is pretty much a post about scamming dell by the OP

 

well, just got the replacement:

-damaged LCD
-black top instead of blue like original
-hard drive plastic side cover is sticking out
-same message pops up saying that BIOS cant detect the power supply and the battery might not charge
-minor scratches all over the assembly
-no return label in the box

Called dell and they want to send out a tech to fix the issues, I said no and replaced parts (LCD, HD plastic cover) myself.

Managers will call me back tomorrow, gonna wait and see what he has to say.

Not trying to benefit of off dell, just want some kind of compensation in return for my work on the replacement machine. But proly not gonna get anything.

 

If you mean compensation because you asked to replace parts yourself, then that is definitely not going to happen.

 

Return the laptop..it's the right thing to do, and was part of the agreement you made with Dell as part of your system exchange. If you don't return it, you will start getting form letter, phone calls! And, they will charge you or do what is necessary to recover their goods.

They do employ a Third Party "Exchange Customer Care Team" to help you with your laptop return, as necessary to Dell.

You will probably receive a "courtesy letter" from them w/a FedEx Return Label.

Cin...

 

alright, thanks for all the comments everyone, not expecting anything now, just gonna return the old m1530 with defective parts from refurbished exchanged one

 

Glad you made the right decision.

FYI, in the future, discussions of defrauding a company is prohibited by the forum rules.