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    Screwed by Phone Order? NBD woes

    Discussion in 'Dell' started by bleeblaa, Jul 11, 2006.

  1. bleeblaa

    bleeblaa Notebook Enthusiast

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    Hey guys, just found out the 3year NBD warranty I thought I'd paid for over the phone is actually a 3 year limited warranty with complete care.

    Why do I care? Because you need the NBD to get service outside of the states...

    Since I plan to be living overseas for the next few years, this is obviously a big deal for me.

    What can I do? My rep won't be back in the office till the weekend (he's part time), so any good way to sort this out? I'm pretty pissed off about it!
     
    bleeblaa, Jul 11, 2006
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  2. sample

    sample Notebook Consultant

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    call dell ? ask them to put it in? cancel the order and re order it with it? i dunno youll get better advise
     
    sample, Jul 11, 2006
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  3. Amber

    Amber Notebook Prophet NBR Reviewer

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    I'm probably going to feel completely stupid for asking, but what does NBD stand for?
     
    Amber, Jul 11, 2006
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  4. pepto

    pepto Notebook Enthusiast

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    NBD = Next Business Day
     
    pepto, Jul 11, 2006
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  5. Amber

    Amber Notebook Prophet NBR Reviewer

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    Amber, Jul 11, 2006
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  6. bleeblaa

    bleeblaa Notebook Enthusiast

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    Thanks for the replies.

    My problem is that the rep told me I'd already paid for it.. we had a long conversation about it. I don't want to pay for it again.
     
    bleeblaa, Jul 12, 2006
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  7. Amber

    Amber Notebook Prophet NBR Reviewer

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    You shouldn't have to pay for it all over again. They should be able to take the difference between the NBD and the mail in, and you'll have to pay for that.
     
    Amber, Jul 12, 2006
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  8. bleeblaa

    bleeblaa Notebook Enthusiast

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    Good news... the overseas representative was simply wrong about my case. Turns out I do have the 3 year NBD warranty. The American agent said that all warranties with three years at home service automatically include international coverage and the NBD type service.

    Dell's US phone agents once again get the job done!
     
    bleeblaa, Jul 12, 2006
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