Sending in Inspirion 1721 for warranty repair

I got the 1721 for x-mas. Its worked pretty well but it has a hell of a time multi-tasking then giving the blue screen of death and restarting on its own. Well yesterday I turned it on and it said that their were errors and it could not boot properly and would i like to do system restore. Then it booted up to my log on screen but none of the buttons would work. So I restarted and got the same message about errors and then the screen went 99% black, I could only read it in the right angle of light.

So after 2 hours on the phone with Dell, they are sending me a box to send it in for warranty work. They kept giving me crap saying the registered name was not mine or my dads even though he bought it brand new and that was why they would not send a technician out.

Should I take out my 2 x 2gig Ram sticks and replace them with the originals in case they replace the laptop? Or just leave it be?

Thanks for any help!!

 

It shouldn't matter, dell knows people upgrade the ram on their own.
Good luck with them fixing it.

 

Well, I received the box and return postage the next day 7/2....

7 days later, today, and I have received it back fixed and it is working nicely. They replaced my keypad, palm rest, and MLB which after some searching is the motherboard I believe.

I called them yesterday to check on it and after speaking with a couple people, they finally said that they had received it a couple days ago and had just begun working on it and it would take 7-10 business days, guess she was full of ......

Good and quick service for me!